About the role
Our Managed Print Services (MPS) customer service specialists provide attentive hands-on service to our print customers. The specialist will visit customer locations throughout Cashe County and surrounding areas to provide cleaning of office equipment (copiers, fax machines, scanners, printers), assist customers in setting up supply stocks (toner, paper, staples), gathering information from equipment to be used for billing, and provide face to face support and care for our customers. You will interact with many different people every day and are the face of our company. Therefore, it is extremely important that our customer service specialists have a very qualified appearance with excellent communication and interpersonal skills.
What you'll do
Provide hands-on, in-person customer service to Managed Print Services (MPS) clients.
Travel to customer locations throughout Cashe County and surrounding areas.
Clean and maintain office equipment, including copiers, fax machines, scanners, and printers.
Assist customers with organizing and managing supply stock such as toner, paper, and staples.
Gather equipment data used for billing and service reporting.
Offer face‑to‑face support,



ensuring a positive and skilled customer experience.
Represent the company with professionalism, excellent communication, and robust interpersonal skills.
Participate in comprehensive training to develop expertise in MPS support—no prior experience required.

Qualifications
Candidate must be over the age of 18
Candidate must have the legal right to be employed in the United States
Current, valid driver's license
Dependable transportation A personal vehicle will be used as part of this job.
You will receive a mileage reimbursement to cover fuel and wear and tear on your vehicle.
Professional appearance Basic Computer Skills Ability to lift 50+ lbs.
Desire to study and learn
Good communication and interpersonal skills
Beneficial Skills: Mechanical ability
Computer experience - software and hardware
Computer networking experience
Customer service experience
Other: Frequent, random drug testing

Benefits
Paid Time Off
Sick Days
Paid Holidays
401k match
Work-life Balance
Full Medical, Dental & Vision + HSA
Life Insurance
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