The Australian Good Food Guide – Burleigh Waters QLDThe Australian Good Food Guide has been the trusted name in Australian dining since ****.
We connect diners with the country's best restaurants, cafés and venues — through our national guide, our Chef Hat Awards, our apps and our digital platform.
Thousands of venues across Australia rely on us to put them in front of hungry customers.Our growth comes from one place: a sales floor that knows how to have the right conversation with a venue owner.We're looking for the person who builds and manages that floor.The RoleThis is a Sales Manager role in the truest sense — you are responsible for the people, the process and the numbers.You'll inherit a team, and you'll be measured on what you do with it.
That means recruiting the right people, training them properly, and coaching them daily until the fundamentals are automatic.
You'll be on the floor, headset on, listening to live calls and pulling reps aside the moment you hear something worth fixing.What You'll OwnRecruitmentBuild and run a consistent pipeline of sales talent — you're never hiring in a panicScreen for coachability, resilience and work ethic over polished résumésRun structured interviews so you know what you're hiring before day oneOnboard new starters so they're productive in weeks, not monthsTraining & DevelopmentOwn the induction program — product, market, objections, rebuttals and systemsRun daily huddles, weekly one-on-ones and structured role‐play sessionsBuild individual development plans and hold people to themCreate a floor where the top performers are actively teaching the newer repsScript DisciplineOwn, refine and enforce the sales script — the opener, the qualifying questions, the value framing, the closeMake sure every rep can deliver the script naturally, not read it — the words are the framework, not a cageTest, measure and iterate: track what language converts and update the script accordinglyBuild a living objection‐handling library from real calls, not theoryTonalityCoach the how,



not just the what — pace, pitch, pause, warmth, authorityTeach reps to hear their own delivery and self‐correctUse call recordings to demonstrate the difference between a rep who says the right words and a rep who lands themMoving People Off IndecisionThis is the skill that separates an average agent from a excellent oneTeach the team to recognise the difference between a genuine objection and a stallCoach reps to surface the real hesitation, address it directly, and give the prospect a clear reason to act nowBuild urgency honestly — through relevance and consequence, not pressureMake "I'll think about it" a starting point for a conversation, not the end of onePerformance & NumbersOwn the team's daily, weekly and monthly targetsTrack activity and conversion metrics at rep level and act on them earlyReport performance, forecast accurately and flag risk before it landsManage underperformance directly and fairlyAbout YouProven experience managing a phone-based or inside sales team, with results you can talk toYou've personally recruited, trained and coached salespeople — not just supervised themStrong grasp of script-based selling and the discipline it requiresYou can teach tonality, not just talk about it — you know delivery is half the saleGenuinely skilled at converting hesitation into decisions, and able to teach that skillComfortable being on the floor, live‐listening, role‐playing and coaching in the momentData‐literate: you use CRM and call metrics to find problems, not just report themResilient, high‐energy leader who sets the tone for the roomExperience in media, advertising, subscription or hospitality‐adjacent sales is an advantageWhat We OfferAttractive base salary plus uncapped commission tied to team performanceA recognised national brand with nearly 50 years behind it and genuine market credibilityReal autonomy over how your floor is built, trained and runGold Coast office — full time, on site, with a team that works hard and celebrates winsCareer progression as the business growsApplicants must have full working rights in Australia.
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📌 Sales Manager (Gold Coast)
🏢 The Australian Good Food Guide
📍 Gold Coast