Festo is a global leader in automation technology, driving innovation in factory and process automation for over 50 years.
Our strength lies in cutting-edge pneumatic and electric solutions, combined with world-class industrial training and education programs.
We are passionate about helping our customers improve performance through smart, efficient automation.About the RoleWe are seeking a skilled Technical Service Engineer to provide expert pre- and post-sales support to both internal teams and customers.
You will deliver high-quality remote technical consulting, troubleshoot complex issues, and occasionally support customers on-site.This role acts as a key link between local operations and our global Technical Support HQ, ensuring fast, effective resolution of technical queries and challenges.Key ResponsibilitiesRespond to technical enquiries within agreed service levelsProvide remote technical support and consultancy on Festo products and systemsDiagnose faults, perform root cause analysis, and implement solutionsSupport product selection, sizing (dimensioning), and application designDevelop and test customer applications,



including programming and simulationsDeliver service support remotely and on-site as requiredDocument and report service activities and outcomesContribute to continuous improvement through feedback and process enhancementsShare technical expertise through training, documentation, and demonstrationsEscalate complex issues to HQ or Application Engineering where requiredAbout YouQualificationsBachelor's degree in Mechatronics, Electrical Engineering, or similar (essential)Experience & Skills3-4+ years' experience in a similar technical or automation roleStrong knowledge of control systems and PLC programmingExperience with sensors, servo systems, motor controllers, and remote I/OSolid understanding of pneumatics, compressed air systems, and energy efficiencyCustomer-focused with robust communication and problem-solving skillsAbility to work independently and manage competing prioritiesWorking RelationshipsWorks closely with Application Engineering, Shared Services, and Technical Support HQ (global)What We OfferCompetitive salary with incentive opportunitiesLaptop, mobile, and home office setup supportA collaborative, innovative, and supportive team environmentOpportunities for professional growth within a global organisationApplicants who applied for this position during the previous recruitment process have already been considered and do not need to submit a new application.
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📌 Technical Service Engineer (Melbourne)
🏢 Festo Australia
📍 Melbourne