This isn't cold calling, territory sales or constant lead generation.You'll work from our Brisbane clinic during set hours, managing relationships with an established patient base.
Our patients have already chosen Ashley & Martin, and your role is to support their progress and help them make informed decisions about continuing their treatment.It is a relationship-led role combining patient care, clinic administration and commercial accountability.
Success comes from building trust, understanding each patient's needs and following through consistently—not high-pressure selling.About Ashley & MartinAshley & Martin has supported people experiencing hair loss for over 60 years.With clinics across Australia, New Zealand and Singapore, we are a recognised leader in medical hair regrowth.
We combine personalised treatment, clinical expertise and long-term patient support to help people achieve meaningful results and regain their confidence.Our patients trust us with something deeply personal.
We take that responsibility seriously and are committed to providing a professional, supportive and premium experience throughout their treatment journey.Job DescriptionAbout the RoleThis is a full time, clinic-based role working 76 hours per fortnight, Tuesday to Saturday.You'll manage relationships across the clinic's existing patient base—conducting progress check-ups, coordinating ongoing care and guiding conversations about subsequent treatment programs.You'll be accountable for patient engagement, follow-up, retention and re-enrolment outcomes.
As you build your capability,



there is an opportunity to progress into broader patient consultation and clinic sales responsibilities.What You'll DoManage Patient RelationshipsSupport patients throughout their treatment journeyConduct progress check-ups and review progress photosBuild trust and maintain regular patient contactRespond to questions and coordinate appropriate next stepsWork with the clinic team and GPs to provide a smooth patient experienceSupport Retention and Re-enrolmentDiscuss ongoing treatment options clearly and confidentlyFollow up patients approaching the end of their programGuide patients through subsequent treatment decisionsMaintain accurate and timely follow-up activityAchieve agreed retention and re-enrolment targetsHelp Run the ClinicManage appointments, patient records and CRM activityProcess payments and complete daily reconciliationMaintain accurate documentation and patient confidentialityAssist with reception enquiries and clinic administrationSupport stock management and day-to-day clinic operationsAbout YouYou are a confident, commercially minded relationship builder who understands that excellent service and strong sales performance go hand in hand.You know how to uncover customer needs, communicate value and confidently guide a considered purchasing decision.
You are comfortable following up, handling hesitation and asking for the sale—without relying on pressure-based tactics.You will bring:At least two years' experience in sales or a customer-facing role with clear sales accountabilityA demonstrated ability to convert enquiries,



retain customers or grow existing accountsConfidence discussing price, value and treatment optionsThe ability to build trust while maintaining commercial focusComfort working towards individual and clinic sales targetsStrong follow-up discipline and the resilience to keep opportunities movingConfidence handling objections and asking for commitmentStrong organisation, administration and CRM capabilityA professional and empathetic approach to personal conversationsGenuine motivation to improve both patient outcomes and clinic performanceYou do not need experience in hair loss or healthcare; we will provide the relevant training.
Experience in consultative sales, premium retail, dental, optical, cosmetic clinics, allied health, fitness memberships or other considered-purchase environments would be highly regarded.This role will suit someone who enjoys sales but wants to move away from cold calling, lead generation and territory travel into a more meaningful, relationship-led environment.Desired Skills and ExperienceWhat We OfferNo cold calling, territory management or travel between customersAn established clinic patient base to manage and developA predictable Tuesday-to-Saturday clinic rosterPerformance incentives linked to patient and clinic outcomesStructured training and ongoing supportA genuine pathway into broader consultation and clinic sales rolesThe opportunity to make a meaningful difference to patient confidenceAn established and recognised brand with more than 60 years of experienceInterested?
If you enjoy building relationships, taking ownership and helping customers make considered decisions, we would like to hear from you.
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📌 Patient Consultant – Clinic-Based Sales (Brisbane)
🏢 Ashley & Martin Medical Group
📍 Brisbane