Job Description:Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!
Looking for a role where you can combine leadership with hands‐on customer service in a dynamic healthcare environment?
This exciting opportunity is for you to join our team at St Vincent's Private Hospital Melbourne (SVPHM) as a Customer Services Assistant Team Leader.ABOUT YOUR NEW ROLE:This is a permanent full-time position (38 hours per week) within the Customer Services team, supporting the day‐to‐day operations of the department and ensuring a high standard of service delivery across the hospital.In this role, you will support the Customer Service Team Leader by coordinating workflow, assisting with staff rostering, and providing leadership and guidance to Customer Service Officers.
You will act as the first point of escalation for operational or staff‐related matters and ensure patients, colleagues, and visitors receive exceptional service both in person and over the phone.Approximately 60% of your time will be spent performing Customer Service Officer duties, including admissions processes and responding to enquiries, while the remaining time will focus on team coordination, operational support, and leadership responsibilities.You will be supported by an experienced and collaborative team committed to delivering outstanding service and patient‐centred care.WHY WORK FOR SVPHM:You will join a high performing team and a workplace with relationships built on mutual trust and respect.
We value our staff and offer professional development in a respectful, collaborative and learning environment.Join the St Vincent's Health Australia Group, a values‐based organisation operating across VIC,



NSW and QLDSalary packaging available (increase your take‐home pay)Access to discounted gym membership through Fitness PassportOption to join our Give4Good workplace giving programWork‐life balance, including the option to purchase additional leaveStaff discounts on hospital admissions to any SVHA Private HospitalABOUT YOU:To be successful in this role, you will bring strong customer service experience combined with leadership capability and excellent organisational skills.Previous hospital clerical or healthcare administration experienceDemonstrated customer service experience in a quick‐paced environmentTeam leadership or supervisory experienceExperience with staff rostering and workflow coordinationUnderstanding of health fund processes and billing enquiriesKnowledge of medical terminology (or relevant certification)Strong verbal, written and interpersonal communication skillsExcellent time management and organisational skillsAbility to work collaboratively within a multidisciplinary teamProficiency in Microsoft Office applicationsExperience with patient management systems (IBA experience desirable)Commitment to confidentiality, quality and patient‐centred careAbout St Vincent's Private Hospital MelbourneOur experienced team of clinical professionals, caregivers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services.
We work together to ensure patient safety, well‐being and recovery.We are a not‐for‐profit Catholic private hospital operating across four sites in Fitzroy, East Melbourne, Kew and Werribee.




Our services are guided by the values of Compassion, Justice, Integrity and Excellence.St Vincent's Health Australia is committed to equal employment opportunity, ethical employment practices, and cultural diversity.
We also promote a smoke‐free working environment.St Vincent's Health Australia is committed to reconciliation and strongly encourages Aboriginal and Torres Strait Islander peoples to apply for all advertised positions.
For further information, please visit the SVHA Reconciliation page or contact .
RequirementsAppointment to this role is subject to the completion of the following checks:National Criminal History CheckWorking with Children CheckSt Vincent's Health Australia has a duty of care under work health and safety legislation to minimise the risk of transmission of vaccine‐preventable diseases (VPD) in healthcare settings.
As such, successful applicants will be required to comply with the SVHA Staff Health Screening Immunisation Policy, which may include mandatory vaccinations (such as influenza).
SVHA generally requires staff to be fully vaccinated against COVID‐19.
Please contact us if you would like further information.Closing Date:11 September *******:59pmReconciliation Action Plan:At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.For further information, visit about-us/reconciliation or get in contact at View Reconciliation Action PlanCode of Conduct:View Code of Conduct
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📌 Customer Service Assistant Team Leader (Victoria)
🏢 St Vincent's Health Australia
📍 Victoria