At InterContinental Melbourne The Rialto, we're not just a hotel, we're an icon of luxury and a beacon of sophistication in the heart of Melbourne.
As part of the world's largest family of luxury hotels, we take pride in being genuine ambassadors of the InterContinental® brand, inspired by decades of international know-how and rich local insights.Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for guests seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every prospect to deliver personal and enriching experiences.If you'd like to embrace a wider world of experiences and opportunities, we'd love to welcome you to our Front Office team.Your Day to DayAs a Front Office Supervisor, you'll be responsible for the operational efficiency of all Front Office areas during your shift and the delivery of exceptional guest experiences.Conduct shift briefings to ensure hotel activities, arrivals, departures, VIP guests, and operational requirements are communicated effectivelySupervise Front Office operations during assigned shifts to ensure smooth and efficient service deliveryDeliver exceptional guest service and ensure guest satisfaction remains the highest priority at all timesEnsure IHG One Rewards members, return guests, and VIPs are recognised and provided with personalised serviceSupport the training, coaching, and development of Front Office colleagues to maintain high service standardsHandle guest requests, concerns,



and complaints professionally, resolving issues promptly and effectivelySupport cash handling, banking, cashiering, and financial control procedures in accordance with hotel policiesManage irregular payment situations and ensure compliance with hotel credit and payment proceduresGuide team members on cash security procedures and financial processesAssist with debtor control and account administration as requiredMaintain accurate guest records and profiles to support personalised service deliveryEnsure information relating to hotel facilities, services, and local events is current and readily availableCoordinate and supervise group arrivals, departures, and room allocationsCompile occupancy statistics and prepare operational reports as requiredMonitor Front Office systems and procedures to ensure efficiency and compliance with brand standardsEstablish and maintain effective working relationships with colleagues and departments across the hotelSupport the Front Office leadership team with departmental projects and continuous improvement initiativesComplete ad-hoc duties as required to support the successful operation of the hotelWhat We Need From YouPrevious experience in a Front Office,



Guest Services, or Hotel Operations roleDemonstrated leadership or supervisory experience within a hotel environment is highly regardedA passion for hospitality and delivering exceptional guest experiencesStrong verbal and written communication skillsAbility to interact confidently and professionally with guests, colleagues, and external stakeholdersExcellent problem-solving, organisational, and decision‐making abilitiesStrong attention to detail and the ability to manage multiple priorities in a fast-paced environmentSound understanding of Front Office operations, procedures, and guest service standardsExperience using hotel property management systems is highly regardedProven ability to motivate, coach, and develop team membersFlexibility to work a rotating roster, including evenings, weekends, overnight shifts, and public holidaysMust have the legal right to live and work in AustraliaWhat We OfferPaid Birthday LeaveEnhanced parental leave programProactive paid wellness and mental health daysSome of the best colleague discounts across our IHG Hotels for accommodation, food and beverageAn immense colleague discounts platform for all your favourite brands and retailersOngoing learning and development opportunities to support your career growth within IHGTransfer of entitlements as you move and grow within the IHG familyWe are proud to be InterContinental Melbourne The Rialto and proud to be IHG, and we know you will be too.
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📌 Front Office Supervisor | Full Time | Intercontinental Melbourne The Rialto
🏢 Intercontinental Hotels Group
📍 Melbourne