Location Cnr Memorial Drive & Endeavour Boulevard,North Lakes, QLD, ****,AustraliaManage Others NoContact Name Ashneel KapoorContact Phone Contact Email The roleAs a Claims Consultant in Settlements, you will be managing not-at-fault third-party claims within the Settlements team, providing direct support to third parties by arranging repairs, hire vehicles, and facilitating claim payments.
The role is crucial in ensuring proactive claim progression and timely customer updates, achieved through fostering robust relationships with all internal and external service providers for high-quality and cost-effective resolutions.What experience you'll bringEmpathy and understanding that our third parties are going through a stressful situation.Passion and drive to sell the best claims journey and outcome for our third partiesGood discretion and ability to deliver outcomes confidentlyAbility to build and maintain strong relationships internally & externallyAbout usAt Auto & General (A&G;), we provide smarter products and solutions to safeguard our customers in their time of need.
You may know A&G; through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money.
Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers,



the community and each other.
We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!
LocationThis role is based at our North Lakes office - a convenient location close to local retail, restaurants, and other amenities.Extra leaveEnjoy additional leave days on us!
You'll receive a paid 'ME' day and one paid volunteer leave day annually.
Team members can also purchase up to two additional weeks of leave per year.Paid parental leaveWe support our new parents with paid parental leave and other perks.Workplace givingIf you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.Development opportunitiesWe're championing your development with internal programs and access to a wide range of online courses.Employee discountsYou'll receive discounts on Budget Direct insurance products.Reward and recognitionWe reward high performance with employee recognition, reward and incentive schemes.Onsite facilitiesThere's excellent end-of-trip facilities on offer and private spaces for nursing mothers.Get socialJoin our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
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📌 Claims Consultant Settlements (Queensland)
🏢 Auto
📍 Queensland