About First FocusFirst Focus is Australia's #1 mid‐market Managed Service Provider.
Cloudtango has confirmed nine years in a row of top performance.
We have grown to nearly 400 people globally and have recently merged with Integris, becoming one of the largest and broadest SMB MSPs worldwide.The RoleYou will act as a trusted advisor and Enterprise Account Manager, working with enterprise clients ranging up to **** seats and partnering directly with senior stakeholders and the C‐suite.
The role is flexible; you will shape it to fit your strengths and your clients' needs, navigating complexity, making smarter decisions, and steering clients away from unnecessary spending.What You'll Love HereReal autonomy without strict boundariesWork with enterprise clients that value thoughtful strategyShape strategy rather than just report on itBe part of a rapid‐growing business that still keeps a sense of humorJoin at a pivotal moment of positive changeWhat You'll Be DoingBuild authentic, non‐transactional relationshipsAct as a trusted advisor to senior stakeholders and C‐level executivesGuide clients across IT strategy, infrastructure, security, and operationsIdentify opportunities to improve, simplify, or rethink processesBalance structure and flexibility, challenging processes when appropriateCollaborate with internal teams to deliver outcomes that landMake a measurable difference to clients,



not just keep them "happy"What You'll BringProven success in a senior role within an MSP, MSSP, integrator, or similarExperience working with enterprise clients and selling into the C‐suiteA strong track record in account management and growth, with a focus on building and retaining trustConfidence in consulting across IT strategy, infrastructure, and securityThe ability to constructively challenge, communicate clearly, and follow throughSense of humor and low tolerance for unnecessary complexityBenefitsCompetitive salary package including up to $170k + super, 100% base, 0% commissionFree access to Uprise, including 1:1 coaching with qualified psychologists or counsellorsFlexible hybrid working for work‐life balance"Never Stop Growing" program – 10 paid study days per year and real motivation to grow and learnRegular internal training and access to a learning libraryFastTrack mentoring programMAD Council, focused on equality, charity, and the environmentTesla company car option (conditions apply)Regular social events and a genuinely great team cultureEEO StatementFirst Focus welcomes applications from Neurodiverse candidates.
We recommend and appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
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📌 Enterprise Account Manager (It) (Melbourne)
🏢 First Focus
📍 Melbourne