Start: ASAPEnd: 09/10/2026 with robust potential for extentionHourly rate: $55 - $60/hr + Super depending on experienceLocation: Sydney CBDWorking hours: 7.6hrs/day, 38 hrs/weekA leading NSW Government agency responsible for delivering insurance and care services to the people of NSW is seeking a Customer Resolution Service Support Officer to support the effective delivery of dispute and complaint resolution services.
Working across internal reviews, Personal Injury Commission disputes, care complaints and Lifetime Care disputes, this role provides high-quality administrative and operational support to ensure accurate case management and positive customer outcomes.Key ResponsibilitiesCoordinate administrative support across internal reviews, Personal Injury Commission disputes, care complaints and Lifetime Care disputesReview and organise documentation, preparing dispute document packages and appendices to support resolution processesMonitor shared inboxes and online portals, triaging requests and establishing review and dispute subcasesPrepare and issue correspondence using approved templates,



including client communications and dispute documentationMaintain accurate records across multiple systems, including trackers and registers, to support workflow and reportingSupport the preparation and distribution of operational and performance reports, including data extraction and reporting templatesCoordinate administrative activities associated with dispute assessments, including payment correspondence and invoice processingEssential Skills & ExperienceA range of experience providing administrative support and working at a skilled level across a variety of business systems and programsWell-developed coordination and problem-solving skills, with a sound understanding of operational support business processesStrong attention to detail and ability to manage multiple cases and competing prioritiesDesirableFamiliarity with medical documentation/reports and the health and allied health landscape
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📌 Customer Resolution Service Support Officer (New South Wales)
🏢 Peritus Recruitment
📍 New South Wales