Job DescriptionWe are seeking an experienced Area Manager to oversee a small but critical commercial cleaning portfolio in Townsville.This role will be responsible for managing 3 key sites with approximately 35 staff in total, ensuring service standards, contractual KPIs, client expectations, staff performance, WHS requirements and operational outcomes are consistently met.This is a hands‐on management role suited to someone with strong commercial cleaning experience, excellent communication skills and the ability to take ownership of important client sites.About the RoleAs Area Manager, you will be responsible for the day‐to‐day management of cleaning operations across your portfolio.
You will work closely with clients, site teams and internal management to ensure the sites are well presented, fully staffed, compliant and performing to agreed service levels.You will be expected to regularly attend sites, support and guide cleaning teams, resolve operational issues, monitor standards and ensure all contractual requirements are achieved.Key ResponsibilitiesManage cleaning operations across 3 key commercial sites in TownsvilleLead, support and manage approximately 35 cleaning staffEnsure cleaning standards are consistently maintained across all sitesMonitor and achieve contractual KPIs and service level requirementsConduct regular site inspections, audits and quality checksLiaise with clients and respond promptly to requests, concerns and feedbackManage rosters, attendance, leave coverage and site staffing requirementsSupport recruitment, onboarding, training and performance management of site staffEnsure staff understand their duties,



scopes of work and site expectationsManage cleaning supplies, equipment and consumables across the portfolioIdentify and resolve service issues before they escapeEnsure compliance with WHS, safe work procedures and company policiesMaintain accurate records, reports, communications and operational updatesBuild strong working relationships with both clients and cleaning teamsAbout the CandidateTo be successful in this role, you will have proven experience managing commercial cleaning operations and staff.
You will understand the importance of presentation, reliability, communication and meeting client expectations in a high‐profile environment.You will be confident managing cleaners, dealing with clients, working to KPIs and taking responsibility for site outcomes.Essential RequirementsPrevious experience in commercial cleaning managementStrong understanding of site management and cleaning operationsExperience managing cleaners across multiple sites or a large site environmentKnowledge of contractual KPIs, service standards and client reportingAbility to lead, support and performance manage cleaning staffStrong attention to detail and quality standardsExcellent communication and problem‐solving skillsAbility to manage rosters, staffing gaps and operational prioritiesCurrent driver's licenceAbility to start within 2 weeksHighly RegardedExperience managing cleaning services in education, government, health, retail, facilities or large commercial environmentsExperience conducting audits, inspections and quality reportingKnowledge of WHS requirements, chemical handling and secure cleaning practicesExperience working with cleaning systems, rosters, timesheets or reporting platforms
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📌 Area Manager - Commercial Cleaning (Townsville)
🏢 Uworkin
📍 Townsville