Duration: 6 months - 12 monthsWork Arrangement: OnsiteKey ResponsibilitiesEnd‐User Device Support: Provide desk‐side (L2) support for laptops, desktops, and peripherals running Windows *****.
Perform break‐fix support, device setup, refresh, replacement, and decommissioning (IMACD).
Troubleshoot OS, login, connectivity, printing, and peripheral issues.
Coordinate with OEM vendors for hardware repairs and replacements.Incident & Service Request Handling: Log, update, and resolve incidents/service requests using ITSM tools (ServiceNow).
Ensure tickets are updated with explicit resolution notes.
Escalate unresolved issues to relevant resolver groups (EUC, Network, AV, Vendor) within SLAs.Asset & Site Support: Assist with asset management (inventory updates, tagging, stock checks).
Support local IT activities such as device handovers, site moves, workstation setups.
Provide hands‐and‐feet support for infrastructure/network teams when required.Operational & Governance:



Adhere to ITIL/service management processes.
Follow security, compliance, and access policies.
Maintain documentation, SOPs, and site‐specific knowledge.
Participate in on‐call or dispatch support as required.Required Skills & ExperienceMicrosoft IntuneWindows AutopilotMobile Device Management (MDM)Endpoint ManagementDesktop Support / EUC OperationsWindows OS Deployment & ImagingPatch Management & OS UpgradesDevice Compliance & Security PoliciesServiceNow or similar ITSM toolsStrong troubleshooting skills (hardware, printers, BSOD, login/authentication, application issues)Excellent end-user support and communication skillsThis is a contract role offering exposure to a corporate IT environment, supporting executives and business users while working with modern technologies.
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📌 End User Support Specialist (Toowoomba)
🏢 eTeam
📍 Toowoomba