Product SupportSydney,AustraliaReq.Num.
: *****Nutanix is a global leader in cloud software and a pioneer inhyperconverged infrastructure solutions, making computing invisibleanywhere.
We are excited to bring in a new wave of talented TechnicalSupport Engineers into our company!
If you are someone that: lovestechnology and innovation; have a customer-first mindset; has aneagerness to learn and wants to enhance your skillset in our leadingHyperconverged Infrastructure (HCI) technology and Hybrid-Cloudsolutions, come be part of the family and help us provide our customerswith an exceptional support experience.About the TeamHere at Nutanix we drive the success of our customers through passionand teamwork, ensuring quick response times and unparalleledcustomer satisfaction; our ****** NPS score is a testament to suchobjective.
Our diverse, multicultural team of top-notch engineers act asour customers champions, working closely with Engineering, Field, andSales teams.
Our teams love to have constant learning opportunities andaim to become experts in Virtualization, Networking and Storage.You will report to the Worldwide Support Manager who is dedicated tofostering a positive work environment and providing the necessaryguidance and resources for your success.We are a fully hybrid team based in Kent Street, Sydney.
We operate 2days from the office and meet up as a full team to reconnect, shareideas and to socialize outside of working hours!
We organize ourworking shifts and aim towards the appropriate work-life balance for allour team members.Your RoleTroubleshoot, debug,



and diagnose customer issues encounteredin the field.Improve the serviceability of the product by testing new featuresand developing tools to scale our field deployment and auto-support infrastructure.Provide analysis of our existing customer base to avoid andminimize risks in the field.Define and lead changes to our product with our developmentengineering team based on feedback from customers and fieldimplementations.Work with technology partners (e.g. VMware, Citrix, Microsoft) toresolve issues and push improvements in our ecosystem.Develop and work on internal and external knowledge bases.Provide support on weekdays and also off hours on an as-neededand scheduled rotational basis.Be a champion for our customers.
Go above and beyond tosupport their business and use of the Nutanix stack.What You Will BringProven work experience in troubleshooting at least two of thefollowing: Virtualization (preferably VMware ESXi), Networking(preferably layer 2/3), Linux Systems (preferably CLIadministration), Storage AnalysisExperience supporting external customers and a customer firstmindset.Multilingual (Korean / Mandarin) will be highly regardedPassion and ability to learn new things--Nutanix is an equal opportunity employer.Nutanix is an Equal Employment Prospect and (in the U.S.) an Affirmative Action employer.
Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law.
We hire and promote individuals solely on the basis of qualifications for the job to be filled.
We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you need a reasonable accommodation, please let us know by contacting (emailprotected) .
#J-*****-Ljbffr

📌 Cloud Reliability Engineer – Hyperconverged & Hybrid Cloud (Sydney)
🏢 Nutanix
📍 Sydney