UNITY INTEGRITY INNOVATION About Us:At TIG, we're more than just a workplace; we're a comm‐unity.We believe in fostering a supportive, collaborative, and high-performing culture where everyone can thrive.Established in ****, TIG Freight Management is one of Australia's leading providers of total freight management and logistics solutions.What We Offer:Hybrid Working ArrangementsEmployee Assistance ProgramFree undercover parkingCompany Paid Parental LeaveNovated LeasingFlexible Working ArrangementsTeam SocialsMonday to Friday 10:*****:00Annual Service Recognition and Values AwardsCompany Wide End of Year EventsOur office is close to public transport - Auburn and Camberwell stationsAbout the role:This is a role for someone who thrives on delivering exceptional customer experiences, solving problems, and building strong relationships.As a Customer Service Agent, you'll be the frontline connection between our customers, carriers, and internal teams, ensuring enquiries, bookings, and freight movements are managed efficiently.
Your ability to communicate clearly, think proactively,



and deliver great service will directly contribute to customer satisfaction and loyalty.What You'll Bring:Experience managing inbound customer enquiries via phone and emailStrong communication and relationship-building skillsExcellent organisation and time management skillsHigh attention to detail and a commitment to accurate record keepingAbout YOU:You want career stabilityYou want a well paced, friendly working environmentYou're known for your great customer service ethicYou're thorough, and keep outstanding, detailed notes in the systemIf you feel that this description reflects your current skill set and aligns with the kind of environment you thrive in, we'd love to hear from you.In our hiring process, we prioritise both skills and personality, aiming to find a candidate who aligns well with our team culture.Successful candidates will have evidence of work rights in Australia and a clear and valid police record check prior to commencement.
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📌 Customer Service Agent (Melbourne)
🏢 Rgit Australia
📍 Melbourne