Your day-to-day
OUR PEOPLE
Room to Have a Outstanding Start
Ensure you review and comprehend your job description, ask questions if unsure about your job role expectations.
Room to be Involved
Provide feedback and share your views, participate in departmental meetings, briefings, read the hotel/corporate newsletters.
Participation in the employee surveys and assist with continuous improvement activities.
Review Guest Surveys (HeartBeat) and support team on improvement initiatives
Participate in a local community activity at least once per annum.
Room to Grow
Participate in regular discussions with your Manager/Supervisor regarding your Performance and future
career path
Room for You
Rewarded and recognised for your contribution and valuing the importance of your work.
What we need from you
Required Skills
A high energy level and a passion for guest service
A passion for delivering superior results
Have the ability to take ownership of leading the team, ensuring guest satisfaction and seamless execution of event as per guest's requirements.
Previous experience in a hotel or similar environment is highly desirable.
A true passion for food & beverage, the hospitality industry and exceeding guest expectations.
A team player with a positive, can do attitude and strong drive for results whilst working closely with the Food & Beverage Attendant colleagues.
Proactive with problem solving and making smart decisions.
Highly developed interpersonal and excellent communication skills.




Ability to work across a range of outlet areas during each shift, multi-tasking and prioritising is essential.
Well organised, planning in advance, ability to adapt and work within operational situation changes.
Holds a valid Responsible Service of Alcohol and Food Handlers certificates.
Commitment with flexibility to work a rotational roster that includes early mornings starting at 6.30am, afternoons, late evenings when working in Conference & Events sometimes until 1.00 am or 2.00 am, weekends and public holidays, are all part of the job expectations working in the hospitality industry.
Current valid working rights in Australia.
Qualifications – either completed or currently studying
Diploma in Hotel or Hospitality Management and/or
Bachelor's degree in Hotel Administration, Business Administration or equivalent
Experience
Minimum 2 years of demonstrated high quality guest service experience
Experience working with a diverse team of Food & Beverage Attendants and demonstrated leadership capabilities
Competent using Point of Sale Infosys, Property Management System Opera V5, Futurelog ordering system
How do I deliver this?
Number of employees supervised
Direct - Food & Beverage Attendants
Key Metrics
Cost Savings measures
Meeting deadlines
Hotel Guest Love Performance Metrics
Brand Standards
Performance Development Review
Guest Satisfaction Survey
Annual colleague HeartBeat Survey
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📌 Food & Beverage Supervisor (Victoria)
🏢 IHG Hotels & Resorts
📍 Victoria