Build trusted relationships with candidates and their families
Provide personalised mentoring, education and encouragement throughout candidates' decision-making journeys
Partner with internal teams and external stakeholders to ensure candidates receive appropriate support, information and access to services
Represent Cochlear at consumer and skilled events
Track insights and identify trends
Contribute ideas to continually enhance the candidate experience
Work closely with Marketing, Sales, Clinical and Customer Service teams from candidates' first enquiry through implantation and beyond
Requirements
Strong communication skills and confidence building relationships over the phone, via email and in person
Natural empathy and emotional intelligence
Proactive mindset and commitment to following through on promises
Excellent organisation skills
Comfort working with data and digital tools
Ability to influence, build trust and help people make informed decisions
Experience in patient support, hearing health,



audiology or healthcare is valuable but not essential
Passion for helping others and eagerness to learn
Core Competencies
Demonstrates strong communication and relationship-building skills, with a proactive approach to mentoring and supporting candidates throughout their decision-making journeys.
Utilizes data and digital tools to track insights and enhance the overall candidate experience.
Highest-signal resume keywords
Strong Communication Skills
Empathy and Emotional Intelligence
Proactive Mindset
Excellent Organisation Skills
Patient Support Experience
Soft Skills
Confidence Building Relationships
Influencing Skills
Commitment to Following Through
Passion for Helping Others
Eagerness to Learn
Industry Keywords
Patient Support
Hearing Health
Audiology
Healthcare
Tools & Technologies
Digital Tools
Data Tracking
#J-*****-Ljbffr

📌 Engagement Associate (Melbourne)
🏢 Jobtailor
📍 Melbourne