Job Description
Command Centre Operator (Tech-Enabled CCTV Monitoring)
n
Due to continued growth, we're expanding our Command Centre team and looking for motivated, tech-minded individuals to join us.
n
Whether you're an experienced security professional looking to put your technical skills to better use, or a university graduate eager to start a career in the electronic security and technology sector, we'd like to hear from you.
n
This role goes beyond traditional alarm monitoring. You'll work within a modern Command Centre environment, using industry-leading security technology to protect people, property and assets across Australia.
n
You'll monitor alarms and CCTV, assess security events, troubleshoot technical issues, configure camera analytics, and play a critical role in real-time incident management.
n
If you're calm under pressure, enjoy technology, and thrive in a fast-paced setting where every day is different, this could be the perfect chance.
n
Our Command Centre operates 24 hours a day, 7 days a week on a rotating roster across three shifts, so flexibility is essential.
n
Due to continued growth, we're expanding our Command Centre team and looking for motivated, tech-minded individuals to join us.
n
Whether you're an experienced security professional looking to put your technical skills to better use, or a university graduate eager to start a career in the electronic security and technology sector, we'd like to hear from you.
n
This role goes beyond traditional alarm monitoring. You'll work within a modern Command Centre environment, using industry-leading security technology to protect people, property and assets across Australia.
n
You'll monitor alarms and CCTV, assess security events, troubleshoot technical issues, configure camera analytics, and play a critical role in real-time incident management.
n




If you're calm under pressure, enjoy technology, and thrive in a fast-paced environment where every day is different, this could be the perfect opportunity.
n
Our Command Centre operates 24 hours a day, 7 days a week on a rotating roster across three shifts, so flexibility is essential.
n
What you'll be doing
n
n
Monitor CCTV systems and respond to alarms, incidents and security breaches.
n
Assess incidents and escal...? **?** (maintain original text verbatim)
n
Maintain situational awareness and ensure only authorised individuals access client sites.
n
Configure and manage camera analytics, including event triggers, alert zones and schedules.
n
Investigate and troubleshoot issues such as offline cameras, communication failures and system faults.
n
Complete incident reports, activity logs and system notes with accuracy and attention to detail.
n
Support reporting functions, including number plate recognition and other analytical data where applicable.
n
Operate access control and security management platforms.
n
Communicate professionally with customers, emergency services, field personnel and internal stakeholders.
n
Contribute to continuous improvement by identifying system issues and opportunities to enhance service delivery.
n
n
What we're looking for
n
Experienced Security Professionals
n
n
Previous control room, monitoring centre, security operations or command centre experience preferred.
n




Current NSW 1E Security Licence highly regarded.
n
Strong understanding of CCTV, alarm monitoring and incident response procedures.
n
n
University Students & Technical Candidates
n
n
Current university students studying Information Technology, Cyber Security, Criminology, Engineering, or related disciplines are encouraged to apply.
n
Looking for practical industry experience while completing your studies.
n
A genuine interest in technology, electronic security systems and problem-solving.
n
Strong analytical skills with the ability to learn new platforms, systems and technologies.
n
Comfortable working in a fast-paced operational environment and making decisions under pressure.
n
n
Essential Skills
n
n
Ability to remain calm and make sound decisions under pressure.
n
Strong attention to detail and situational awareness.
n
Excellent communication and customer service skills.
n
Reliable, accountable and able to work effectively within a team.
n
Comfortable using computers and learning new software systems.
n
Ability to work a rotating 24/7 roster.
n
n
Licences & compliance
n
n
Current NSW 1E Security Licence preferred (we can assist suitable university students with the licence application process)
n
NSW 1E Security Licence must be obtained before commencing employment
n
Must have full working rights in Australia
n
Must be willing to complete a criminal history check prior to commencement
n
n
Why join us?
n
You'll be part of a high-performing team in a business that's growing quickly and investing in technology, training, and career development. If you want a role where you can build real capability in modern electronic security operations — this is it.

📌 Command Centre Operator (Tech-Enabled Cctv Monitoring) (New South Wales)
🏢 Vision Intelligence
📍 New South Wales