InfosysConsultingistheworldwidemanagementandITconsultancyunitoftheInfosysGroup(NYSE:INFY),aglobaladvisortoleadingcompaniesforstrategy,processengineeringandtechnology-enabledtransformationprograms.Wepartnerwithclientstodesignandimplementcustomizedsolutionstoaddresstheircomplexbusinesschallenges,andtohelptheminapost-modernERPworld.Bycombininginnovativeandhuman-centricapproacheswiththelatesttechnologicaladvances,weenableorganizationstoreimaginetheirfutureandcreatesustainableandlastingbusinessvalue.Apioneerinbreakingdownthebarriersbetweenstrategyandexecution,InfosysConsultingdeliverssuperiorbusinessvaluetoitsclientsbyadvisingthemonstrategyandprocessoptimisationaswellasIT-enabledtransformation.Tofindouthowwegobeyondtheexpectedtodelivertheexceptional,visitusat

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RoleSummary:
IInfosys Consulting is looking for a
Salesforce & CRM Leader
to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements.
This position necessitates a seasoned leader with
significant Salesforce and broader CRM expertise
, who can effectively influence substantial digital transformation initiatives, create high-performing consulting teams, and collaborate with clients at the executive level.
The preferred applicant will possess a strong
consulting background
, having successfully led intricate Salesforce programs within
Salesforce Professional Services
or
prominent global consultancies
, and will be recognized as a reliable CRM advisor.
Role: Salesforce & CRM Leader
Location: Sydney / Melbourne
Position: Full-time - Permanent
Key Responsibilities
CRM & Salesforce Leadership
Lead and oversee the
CRM and Salesforce consulting portfolio
in targeted sectors (e.g., Financial Services, Insurance, Telecommunications, Healthcare, Retail).
Develop and implement
enterprise CRM strategies
, roadmaps, and operating models that align with client business goals.
Act as the
executive Salesforce subject matter expert
, encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry-specific Salesforce solutions.
Encourage innovation through the integration of
AI, analytics, automation, and data-driven CRM capabilities
(e.g., Einstein,



MuleSoft, integrations).
Client Engagement & Advisory
Collaborate with
C-suite and senior stakeholders
to establish CRM transformation agendas and shape strategic decision-making.
Lead
large-scale Salesforce transformation programs
from initial discovery and design to delivery and value realization.
Function as the
trusted advisor
for CRM modernization, enhancing customer experience, and advancing digital front-office initiatives.
Consulting & Delivery Excellence
Provide oversight, governance, and quality assurance across Salesforce programs and delivery teams.
Guarantee delivery excellence, risk management, and compliance with Infosys Consulting methodologies and standards.
Direct solution architecture, operating models, and best practices throughout multi-cloud CRM environments.
Practice & Capability Building
Build, scale, and mentor a
high-performing Salesforce consulting practice
that includes architects, functional consultants, and delivery leads.
Contribute to the
growth of the practice
, including developing solution accelerators, assets, and thought leadership materials.
Work collaboratively with Infosys' global delivery teams to refine onshore/offshore delivery strategies.
Business Development & Growth
Assist with
pre-sales and pursuit activities
, including solution formulation, proposal development, estimations, and client presentations.
Identify and cultivate
current revenue streams
within both existing and prospective client accounts.
Enhance Infosys' strategic partnership with
Salesforce
, focusing on alliance initiatives and joint go-to-market strategies.
Required Experience & Qualifications
Mandatory Experience
15+ years
of comprehensive experience in CRM, digital, or enterprise transformation.




10+ years of direct experience within the Salesforce ecosystem
, including leadership over extensive Salesforce programs.
Demonstrated experience as a
CRM Leader, Salesforce Practice Lead, or Senior Consulting Leader
.
Strong consulting credentials, preferably having been
sourced from Salesforce Professional Services
or
prestigious consultancies
.
A proven track record of managing
multi-million-dollar CRM transformation initiatives
.
Salesforce & CRM Expertise
In-depth knowledge of Salesforce products (Sales, Service, Experience, Marketing, Data Cloud).
Strong grasp of
CRM architecture, integrations, data strategy, and customer experience design
.
Experience working in
regulated and large-scale enterprise environments
.
Leadership & Consulting Skills
Outstanding
stakeholder management and executive communication abilities
.
Capacity to influence, lead, and motivate senior client stakeholders and internal teams.
Robust commercial insight coupled with expertise in
sales, account growth, and margin management
.
Preferred Background
Prior leadership experience in:
Salesforce Professional Services
, or
Global consulting firms (Accenture, Deloitte, PwC, EY, Capgemini, Cognizant, TCS, etc.)
Experience in
large enterprise and complex transformation settings
.
Salesforce certifications (Architect, Consultant, or Cloud certifications) are highly advantageous.
WhyInfosysConsulting
Opportunityto
leadandshapeSalesforce‐ledCRMtransformations
atscale.
Workwithmarqueeclientsacrossindustriesonhigh‐impactprograms.
Strongglobaldeliverycapabilitiesandagrowingconsultingfootprint.
Platformtobuildthoughtleadership,practicegrowth,andlong‐termcareerimpact.
We offer you great opportunities within a dynamically growing consulting organization.
You will elaborate and deliver best practice solutions and will be able to further develop your skills.
At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and compelling training opportunities.
#J-*****-Ljbffr

📌 Salesforce & Crm Transformation Leader (Sydney)
🏢 Infosys Singapore & Australia
📍 Sydney