HOST – qualia / Hamilton Island
qualia is seeking an experienced and polished
Host
to join our luxury Front Office team at Hamilton Island.
This is a guest-facing role where first impressions matter.
You'll welcome guests with warmth and professionalism, deliver seamless arrivals and departures, and ensure every stay is effortless and memorable.
With attention to detail and intuitive service, you'll help deliver the exceptional experience that sets qualia apart.
Why you'll love working with us
Deliver intuitive service in one of Australia's leading luxury resorts
Live island-side with no commute and tropical Whitsunday lifestyle
Enjoy staff perks including gym access and dining discounts
Your Role
As a Host at qualia, you'll provide personalised and attentive service throughout the guest journey.
You'll coordinate arrivals and departures, assist with room allocations and guest requests, and work closely with other departments to ensure every detail is taken care of to qualia's exacting standards.
Where you'll make an impact
Deliver professional and personalised guest arrivals and departures
Provide attentive and intuitive service for guest enquiries and requests
Coordinate room allocations, reservations, and changes with precision
Maintain accurate guest records, accounts, and payment information
Anticipate guest needs and provide tailored assistance throughout their stay
Liaise with Housekeeping and other departments to ensure seamless service




Assist with VIP arrivals and special guest requirements
Create memorable experiences through genuine and personalised serviceUphold qualia's luxury presentation and service standards
What we're looking for
You're an experienced hospitality skilled with outstanding presentation, confidence, and discretion.
You thrive in a guest-focused luxury environment and take pride in anticipating needs, building genuine contacts, and delivering exceptional service.
To be successful, you'll need:
Minimum 12 months' experience in Front Office or luxury hospitality (Essential)
Current open/unrestricted Driver Licence held for 3+ years (Essential)
Eligibility to obtain a Restricted Driver Authorisation (Essential)
Certificate III, IV, Diploma, or Advanced Diploma in Hospitality (Desirable)
Knowledge of Front Office systems and procedures (Desirable)
Excellent communication and interpersonal skills
Impeccable personal presentation and grooming
Strong attention to detail and organisational skills
Ability to remain calm and professional under pressure
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders - make your next career move one to remember!
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📌 Host (Queensland)
🏢 Rpmglobal
📍 Queensland