Job Task Analysis - AccessCare Outreach
Be part of a friendly, collaborative team focused on community wellbeing and compassionate care
Benefit from permanent, full time stability and a supportive on-site environment
Two full time, on site permanent positions on offer
$83,421 - $96,065 per annum (dependent on experience) plus superannuation
Location: Mentone
About the team
AccessCare provides community care that supports older people, people with disabilities, and those with complex needs or at risk of homelessness, helping them to live safely and independently at home.
Funded by the Commonwealth and Victorian governments, we deliver services across Kingston, Frankston, Bayside, Glen Eira, Stonnington, and Port Phillip.
About this opportunity:
We're seeking to employ two Team Support Officers ready to make a real difference in people's lives.
In these roles, you'll provide vital assistance to Care Partners, Client Service Officers, and your teammates, so every consumer receives the high-quality support they deserve.
Alongside administrative tasks, you'll be a friendly point of contact—helping monitor consumer wellbeing and keeping communication flowing between staff, consumers, and families.
Other Responsibilities include:
Welcoming support and thoughtful service to consumers, carers, and team members
Ongoing monitoring to help ensure every consumer's care and safety
Responsive follow-up to feedback and changing client needs, working with others to find solutions
Liaise with our brokerage providers to ensure timely service delivery
Contribute to managing client individual budgets and expenditure
Help manage incident reporting for continued service improvement
Assist with Work Health and Safety tasks and planning, always putting wellbeing first
Foster independence, reablement, and community connection for the people we serve
Provide backup and hands-on help to other teams, including client home visits when needed
What You'll Bring:




Experience supporting people in customer service, community, or care settings
Warm, compassionate communication skills and an ability to put people at ease and build strong connections, over the phone and in person
Great attention to detail, strong organisational skills, and a knack for keeping records accurate and current
Enthusiasm for teamwork, problem-solving, and helping colleagues achieve the best results
A commitment to continuous learning, improvement, and supporting a safe and inclusive workplace for all
Qualifications: Diploma in Health or related field, or experience in a similar role
Valid Driver's License is essential
The right candidates will be able to demonstrate the City of Kingston's values of
We make a difference We show care and respect We take pride in our work We are better together
Don't meet every single requirement for this role?
At Kingston Council, we recognise that different experiences make for great community outcomes.
If you are excited about this role, but your experience doesn't perfectly align to the criteria we encourage you to submit your application.
For any inquiries about the position, please contact Jude Thomas, Team Leader Home Support at ******
To be considered for these roles, applicants must have the legal right to work in Australia.
For any reasonable adjustments or access needs during the application or interview process, please contact the Hiring Manager or email us at ******
About Kingston
Kingston Council's collective focus is on delivering exceptional service that achieves our vision and meets community expectations.
We are an inclusive,



resilient community with a thriving economy, where we all share a safe, sustainable environment.
The City of Kingston is south‐east of Melbourne and is approximately 20km from Melbourne's CBD.
We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.
Why you'll love working for us
At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued.
We support diversity and encourage applications from persons of all backgrounds.
Here are some reasons why you might love working with us:
Flexible work hours
Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
Learning and development opportunities through professional development programs
Access to accrued day off every four weeks (Full time employees only)
Salary Packaging
Purchase leave options
Career development opportunities,
Study/development assistance
Discounted gym memberships
16 weeks paid parental leave for both primary and partner carers
Employee Assistance Programs (EAP)
Social club events
Close to Public transport
Free Onsite parking
For further information visit our website Join our team - City of Kingston
Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.
We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.
Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We support adjustments throughout the recruitment and selection process, as well as during employment.
#J-*****-Ljbffr

📌 Team Support Officer (Melbourne)
🏢 Kingston City Council
📍 Melbourne