Help people regain control of their financial future and create lasting change.
Join Ruah's Mental Health & Wellness team in Geraldton and use your financial counselling expertise to support people experiencing financial hardship, mental health challenges and family and domestic violence.
Through advocacy, practical support and person-centred financial counselling, you'll empower clients to build financial independence, stability and improved wellbeing.
About Ruah
Ruah is a leading values-driven employer in Western Australia's community services sector.
Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.
Our skilled team of operational and corporate services staff is backed by one of WA's biggest Peer support workforces.
Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.
By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.
About the Role
As a member of a multidisciplinary team within our Mental Health & Wellness service, you will provide financial counselling, advocacy and support to individuals experiencing financial hardship, mental health concerns, family and domestic violence, and other complex life challenges.
You will work alongside clients to identify solutions, navigate financial systems, negotiate with creditors,



access community supports and develop practical strategies to improve their financial wellbeing and long-term independence.
This is a
full-time permanent position
, based in
Geraldton
, working
38 hours per week
, Monday to Friday.
What You'll Do
Provide face-to-face, telephone and online financial counselling services
Support clients experiencing financial hardship, debt and financial stress
Develop practical action plans, budgets and financial recovery strategies
Advocate and negotiate with creditors, utility providers and other stakeholders on behalf of clients
Assist clients to understand their rights and responsibilities relating to credit, debt and bankruptcy
Maintain accurate case notes, case management records and reporting requirements
Build strong partnerships with community services and referral agencies
Deliver services using trauma-informed, person-centred and culturally responsive practice
What We're Looking For
To be successful in this role, you will have:
Diploma of Financial Counselling or 1-3 years' experience in financial counselling with sound knowledge of financial counselling practices
Current registration with the Financial Counselling Association of WA (FCAWA)




Experience supporting people impacted by family and domestic violence and/or mental health challenges
Strong knowledge of community resources, referral pathways and support services
Experience in advocacy, stakeholder engagement and client-centred case management
The ability to work within trauma-informed and culturally responsive frameworks
Excellent communication, relationship-building and administration skills
A commitment to diversity, inclusion and culturally safe practice, including an understanding of Aboriginal culture and communities
What We Offer
Salary aligned with
Level 5 of the Ruah Enterprise Agreement (SCHADS Award)
commencing from
$105,916 plus superannuation
5 weeks annual leave
plus
17.5% annual leave loading
16 weeks paid parental leave
with flexible half-pay options
Salary packaging benefits including:
Up to
$15,900
general salary packaging
Additional
$2,650
meal entertainment packaging
Additional packaging options for travel, accommodation, parking and education expenses
Free and confidential Employee Assistance Program for you and your immediate family
Ruah-funded Journey Cover insurance
Professional development opportunities
A genuinely inclusive, supportive and values-driven workplace
Opportunities to contribute to reconciliation, diversity and community initiatives
Required Compliance
Current Driver's Licence
National Police Clearance
International Police Clearance (if applicable)
WA Working with Children Check
Current First Aid Certificate.
#J-*****-Ljbffr

📌 Financial Counsellor (Western Australia)
🏢 Ruah
📍 Western Australia