Your new company A leading National Managed Service Provider headquartered in Adelaide's Inner North-West requires a Level 3 Helpdesk Engineer for a permanent opportunity commencing immediately.
The company promotes a team-oriented and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role
Providing 3rd level remote and onsite support for clients.
Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk.
Performing technical support of servers, network and hardware.
Assisting with the delivery of infrastructure projects.
Delivering a high level of customer service and communication.
Handling escalations, whilst mentoring and training Level 1 & Level 2 Service Desk Engineers.
What you'll need to succeed
Demonstrated experience in providing level 3 IT support.
Strong knowledge of Windows Server, Active Directory, VMware / Hyper-V, Office 365, Exchange, SharePoint,



Azure / AWS and Network troubleshooting.
Highly developed troubleshooting and problem-solving skills.
Experience with Autotask and ConnectWise is highly advantageous.
A tertiary education in Information Technology as well as Microsoft, Fortinet, Cisco, CompTIA A+ and VMware certifications are beneficial.
Proven experience working within a Managed Service Provider.
Current driver's license and access to a car.
What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package.
Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects.
This organisation prides itself on internal promotion and career development and offers development training.
#J-*****-Ljbffr

📌 Level 3 Helpdesk Engineer (Adelaide)
🏢 Rashi Joshi
📍 Adelaide