Research & Insights Coordinator
$70 - $80 per hour + Super
12-Month Contract - Hybrid Flexibility
Macquarie Park Location
Norwest Recruitment is partnering with a government organisation based in Macquarie Park to appoint a Research & Insights Coordinator on a 12-month maternity leave contract.
This is a unique opportunity for a research, market insights, customer experience or data-driven professional to play a key role in understanding community and customer sentiment and translating research into meaningful insights that support better decision-making across the organisation.
The Role
Leading and supporting strategic research projects from survey design and data collection, through to analysis, insights, and reporting.
Supporting community engagement initiatives through the design, delivery, and analysis of community feedback mechanisms.
Supporting the development and ongoing delivery of the customer experience research program, including reviewing existing methodologies and identifying meaningful metrics.
Designing and analysing customer satisfaction, community perception and feedback surveys.
Working closely with project managers and stakeholders to provide advice on appropriate research methodologies, survey questions and feedback mechanisms.
Analysing research and customer data to identify trends, patterns, and opportunities for improvement.
Translating complex research findings and data into explicit concise reports that support informed decision-making.
About you
The ability to independently conduct research, work with data, identify meaningful insights and communicate your findings in a way that helps stakeholders make decisions.
A degree in Business,



Marketing, Psychology, Social Sciences, Market Research, or relevant experience.
Strong experience in survey design, customer satisfaction research, market research or community perception research.
Demonstrated experience analyzing data and translating findings into actionable insights.
Experience developing or working with business performance and customer satisfaction metrics.
Strong report writing and presentation skills, with the ability to communicate complex information simply and concisely.
Experience managing research projects from conception through to delivery.
Strong stakeholder management and the confidence to provide advice across different areas of an organisation.
Experience with Power BI or other advanced data visualisation/analytics tools would be highly regarded, although it is not currently a core requirement.
Benefits
12-month maternity leave contract
$70 - $80 per hour + Super depending on experience.
Hybrid working - 3 days in the office / 2 days from home
Modern offices in Macquarie Park, close to public transport.
Opportunity to work across a broad range of high-profile community and customer research projects
If you are a research, insights, customer experience or data professional looking for an opportunity where your work can directly influence how a government organisation understands and serves its community, we'd love to hear from you.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.
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