Own doctor network performance end to end, including consult quality, clinical outcomes, recommendation appropriateness, and member experience
Build rubrics, benchmarks, spotlights, and playbooks to make clinical excellence repeatable
Partner with the CMO, Clinical People Lead, and clinical leadership to drive clinical outcomes and member experience
Map clinical workflows across consults, results review, member follow-up, escalations, and administration
Identify time and quality leakage in clinical workflows
Redesign workflows by removing steps, automating tasks, and documenting remaining processes
Partner with Product and Engineering to translate workflow problems into tooling improvements
Pilot changes, measure effects, and roll out interventions with training and communication
Build and own the clinical operations metric layer covering consult quality, clinical outcomes, utilisation, turnaround times, NPS, and cost to serve
Set targets, thresholds, and traffic lights to define performance expectations
Build dashboards and weekly reporting rhythms for clinical leadership
Turn analysis into decisions by assigning metrics owners, targets, and next actions
Requirements
3+ years at a top-tier strategy consultancy (McKinsey, Bain, BCG) or equivalent
Track record of strong performance and rapid progression
Comfortable in SQL and spreadsheets
Ability to structure ambiguous problems cleanly
Ability to build arguments from data rather than instinct
Clear and direct communication in writing and in person




Ability to compress complex analysis into a one-page recommendation
Ability to operate across high-level strategy and hands‐on execution
Deep alignment with Everlab's mission to build the world's most trusted preventive health company
Nice to have: operating experience in a high‐growth startup or scale‐up
Nice to have: background or deep interest in healthcare, health tech or clinical services
Nice to have: hands‐on experience building a metrics or BI layer from scratch using BigQuery, Hex, Looker or similar
Core Competencies
Demonstrates expertise in clinical operations management, focusing on performance metrics, workflow optimization, and data‐driven decision‐making.
Proficient in SQL and analytics tools to enhance clinical outcomes and member experience.
Highest‐signal resume keywords
Clinical Operations Management
SQL Proficiency
Data Analysis and Reporting
Workflow Optimization
Healthcare Industry Knowledge
Hard Skills
Clinical Workflow Mapping
Metrics Development
Data-Driven Decision Making
Performance Benchmarking
Consult Quality Assessment
Soft Skills
Explicit Communication
Problem Structuring
Analytical Thinking
Collaboration
Training and Communication
Industry Keywords
Preventive Health
Health Tech
Clinical Services
Strategy Consultancy
High‐Growth Startup Experience
Tools & Technologies
BigQuery
Hex
Looker
Spreadsheets
Dashboard Development
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📌 Clinical Operations Manager – Performance Optimisation (Sydney)
🏢 Jobtailor
📍 Sydney