InterContinental Hotels & Resorts
is one of the world's leading hotel companies.
Present in over 100 countries, with more than 7,000 hotels globally.
You'll know some or all of our 20hotel brands.
They are some of the best known and most popular in the world, for exampleInterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza, Regent, Six Senses, Hotel Indigo, and Voco.
InterContinental Perth City Centre openedin October **** and is a 240-room design orientated hotel in the heart of Perth's CBD.
Focused on corporate and transient market bringing the InterContinental personalised service to life.
At InterContinental Perth City Centrewe are here to make our each valued guest enjoy the finer things in life to discover the means of experiences that cannot be had anywhere else.
First impressions count.
To get our guests' memorable experiences off to an unforgettable start, we're looking for apart time
Guest Service Agent
who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
As a
Guest Service Agent
in Front Office you'll be responsible for the arrival and departure experience of our guests, including check-in and check-out, up-selling, problem resolution, answering phone calls, providing guest recognition and assisting in any other day to day needs in a personalised manner.
Every day is different, but you'll mostly be:
Kicking off truly memorable guest experiences with the warmest of welcomes
Acknowledging IHG One Rewards Club members and returning guests in person or over the phone
Taking, managing, and receiving payments for guest bookings




Making the check-in and check-out process feel swift and seamless
Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations
What we need from you:
The successful candidate willhave excellent personal presentation, positive energy,with proven skills in guest relations, problem solving and time management; and ideally have a working knowledge of hotel property management systems such as Opera.
The idealcandidate will also havesimilar Front Office / Reception experienceinan luxury environmentfocussed on attentive guest service.
A candidate must also...
Have the legal right to work in Australia without limitations or restrictions.
This role requires the successful candidate to work greater than 50 hours per fortnight, so candidates on Student Visa Limitations are not eligible to apply.
The ability to work shifts, including on evenings, weekends and public holidays.
What you can expect from us:
You'll be rewarded for your hard work with a range of perks that supports you throughout your IHG career journey
Free duty meal daily from staff canteen
Laundered uniform supplied
Paid birthday leave - hip hip hooray!
Paid parental leave
Proactive paid wellness and mental health days
Discounted CBD carparking
Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
A massive colleague discounts platform for all your favorite brands and retailers
Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
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📌 Front Office Guest Service Agent (Part Time) - Intercontinental Perth
🏢 Intercontinental Hotels Group
📍 Perth