Build robust, long-lasting, multi-level relationships with customers
Contact customers regularly to ensure clarity on projects and timelines
Provide operational assistance with an onsite presence
Drive continuous improvement from a business perspective
Demonstrate understanding of customer and market insights, including strategic consultancy
Deliver an exceptional customer experience and improve NPS results
Focus on the best logistics experience across the supply chain to retain and extend accounts
Provide insightful, value-add reports and analysis on solution performance and efficiency opportunities
Partner with customers to find supply-chain solutions and deliver efficiencies
Develop deep understanding of customer requirements within a dedicated portfolio
Provide insights and expertise to navigate logistics complexities and solve problems quickly
Requirements
Experience working in an Account Manager role
Strong process focus, specifically in relationship management
Deep understanding of commercial drivers of business
Proven analysis, problem solving, decision making and negotiation skills




Ability to quickly navigate complex logistics scenarios and find the best solution
Passion for providing a no better customer experience
Solution-focused orientation
Enjoy working in a fast-paced and challenging environment
Core Competencies
Demonstrates expertise in relationship management and logistics solutions, with a strong focus on customer experience and operational efficiency.
Capable of providing insightful analysis and navigating complex scenarios to drive continuous improvement and enhance customer satisfaction.
Highest-signal resume keywords
Account Management Experience
Relationship Management
Problem Solving Skills
Logistics Solutions Expertise
Customer Experience Focus
ATS Optimization Keywords
Soft Skills
Negotiation Skills
Decision Making
Process Focus
Solution-Focused Orientation
Industry Keywords
Customer Insights
Supply Chain Solutions
Operational Assistance
NPS Improvement
Business Perspective
Logistics Complexities
Performance Analysis
Efficiency Opportunities
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📌 Major Account Manager (Victoria)
🏢 Jobtailor
📍 Victoria