Manage day-to-day delivery workflow across support, projects, and sprints.
Maintain accurate boards, priorities, and timelines within Productive.
Coordinate daily stand-ups, weekly WIPs, and sprint planning sessions with the squad and client.
Track all tasks through to QA and deployment.
Flag risks early, recommend solutions, and keep sprints on track.
Serve as the day-to-day client contact for delivery items, scheduling, QA updates, and smaller task queries.
Support the Delivery Manager with timelines, budgets, client communications, budget reports, prepaid usage, and monthly invoicing readiness.
Keep clients informed with status reports, testing notes, and clear expectations.
Coordinate feedback rounds, testing phases, and post-launch actions.
Oversee QA for deliverables before deployment across all channels.
Ensure tasks meet acceptance criteria, design integrity, and Shopify best practices.
Manage bug tracking, internal UAT coordination, and final deployment checklists.
Support the Technical Lead and developers with test cases and feedback loops.
Monitor task estimates and actuals within Productive.
Review weekly time entries for accuracy and profitability.
Act as the operational right hand to the Delivery Manager.
Ensure developers and technical leads are clear on priorities and deadlines.
Support team check-ins, retros, and culture initiatives.
Uphold DotCollective's "no surprises" culture through early, frequent, and clear communication.
Requirements




Experience in delivery coordination, project support, or account operations within a digital or Shopify agency.
A solid understanding of eCommerce and the Shopify ecosystem.
Experience managing tickets, QA, and sprint workflows across Productive.
Robust communication skills, able to liaise confidently with clients and technical teams.
Impeccable organisation and attention to detail, the person everyone trusts to "keep things moving."
A growth mindset and eager to develop toward a future Delivery Manager role.
Core Competencies
Demonstrates expertise in delivery coordination and project support within the eCommerce and Shopify ecosystem, ensuring effective communication and organization to meet client expectations and project timelines.
Highest-signal resume keywords
Delivery Coordination
Project Support
Shopify Ecosystem Knowledge
Strong Communication Skills
Impeccable Organisation
Hard Skills
Delivery Workflow Management
QA Coordination
Sprint Planning
Task Tracking
Budget Reporting
Ticket Management
UAT Coordination
Acceptance Criteria Management
Productive Proficiency
ECommerce Understanding
Soft Skills
Attention to Detail
Client Liaison
Growth Mindset
Team Collaboration
Clear Communication
Industry Keywords
Digital Agency
ECommerce
Agile Methodology
Client Communication
Risk Management
Tools & Technologies
Productive
Shopify
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📌 Delivery Lead – Dedicated (Victoria)
🏢 Jobtailor
📍 Victoria