Take ownership of scheduling and coordinating service activities across workshop and field operations
Act as a key point of contact for customers, technicians, suppliers and internal stakeholders
Coordinate technician resources, parts, tooling and equipment to meet priorities
Manage the movement and arrival of cranes and components in the correct sequence for build and delivery
Manage Work in Progress (WIP), including opening and closing jobs, job costing, quotations and timely finalisation
Monitor and maintain the graphical planner and MMS
Coordinate warranty, modification and service work
Provide operational reporting and identify issues before they affect customers or service delivery
Guide service team members and maintain efficient departmental workflow
Collaborate with Sales, Parts, Payroll, Administration, suppliers and contractors
Identify continuous improvement opportunities and improve service processes and performance
Promote safety and ensure compliance with HSE, quality and legislative requirements
Coordinate service operations for Liebherr Australia's Mobile Cranes team across the region
Requirements
Experienced Service Coordinator, Service Advisor, Workshop Coordinator, Service Planner or similar operational role
Experience in heavy equipment, mobile plant, crane, automotive, mining, transport or related technical environment
Strong customer service and stakeholder management skills
Excellent organisational and scheduling skills; ability to manage competing priorities
Strong commercial awareness and experience managing WIP, job costing or service administration




Ability to coordinate technicians and resources and keep work moving
High attention to detail and robust computer skills
Effective communication with customers, technicians, managers and other stakeholders
Proactive approach to identifying problems and finding practical solutions
Recognised trade qualification in Mechanical, Electrical or Electronics highly regarded
Certificate III in Business Administration or similar highly regarded
Liebherr experience and Mobile Crane experience ideally
Core Competencies
Demonstrates strong operational coordination and scheduling capabilities, with a focus on managing service activities, WIP, and stakeholder communication.
Proficient in identifying improvement opportunities and ensuring compliance with safety and quality standards.
Highest-signal resume keywords
Service Coordination
WIP Management
Customer Service
Scheduling Skills
Heavy Equipment Experience
ATS Optimization Keywords
Hard Skills
Job Costing
Operational Reporting
Graphical Planner Management
MMS Management
Service Administration
Soft Skills
Effective Communication
Attention to Detail
Proactive Problem Solving
Organizational Skills
Stakeholder Management
Certifications & Qualifications
Recognised Trade Qualification in Mechanical
Recognised Trade Qualification in Electrical
Recognised Trade Qualification in Electronics
Certificate III in Business Administration
Industry Keywords
Heavy Equipment
Mobile Plant
Crane
Automotive
Mining
Transport
Tools & Technologies
Service Management Software
Scheduling Tools
Graphical Planners
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📌 Service Coordinator (Melbourne)
🏢 Jobtailor
📍 Melbourne