Seeking an experienced Counter Manager with a passion for makeup, beauty, and delivering an exceptional customer experience to represent MAC.
01st September, ****
THE OPPORTUNITY
We are seeking a passionate
Counter Manager
to join our team at
MelbourneInternational Airport
, delivering exceptional customer experiences within a dynamic luxury retail environment.
You will represent
MAC
,a globally renowned makeup brand, providing expert product knowledge and personalised service to international travellers.
This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse, rapid-paced, sales-driven environment.
KEY RESPONSIBILITIES
Analyse sales trends to identify opportunities and maximise sales.
Coach, motivate team members to provide excellence in customer service.
Provide clear communication and consistent, constructive feedback on a daily/weekly basis to all
MAC
team members
Ensure the
MAC
counter is well-staffed, visually merchandised, and stocked to maximise sales.
Engage customers with a friendly and approachable manner
01st September, ****
THE OPPORTUNITY
We are seeking a passionate
Counter Manager
to join our team at
MelbourneInternational Airport
, delivering exceptional customer experiences within a dynamic luxury retail environment.
You will represent
MAC
,a globally renowned makeup brand, providing expert product knowledge and personalised service to international travellers.
This role is ideal for someone who loves beauty, enjoys connecting with customers, and thrives in a diverse, fast-paced, sales-driven environment.
KEY RESPONSIBILITIES
Analyse sales trends to identify opportunities and maximise sales.
Coach, motivate team members to provide excellence in customer service.
Provide clear communication and consistent, constructive feedback on a daily/weekly basis to all
MAC
team members
Ensure the
MAC
counter is well-staffed, visually merchandised,



and stocked to maximise sales.
Engage customers with a friendly and approachable manner
ABOUT YOU
Previous retail/sales experience in beauty, fragrance, or cosmetics
Strong product knowledge in the luxury beauty space
Excellent communication skills
Professional and vibrant personality
The ability to speak a second language will be highly regarded
Responsible Service of Alcohol (RSA) certification
WHY JOIN LOTTE DUTY FREE
Monthly Sales Commission Program
Team Discount Program
Airport Retail Stores Discount (10% -20%)
Free Car Parking
Uniform & ASIC Pass Provided
Sales & Product Training Program
Employee Assistance Program
Long-term Career & Professional Development Opportunities
Recognition of Service Awards ($ Gift Cards)
Safe, Diverse & Inclusive Work Environment with a Supportive Culture
ABOUT LOTTE DUTY FREE
Lotte Duty Free
is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports.
Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!
Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.
Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.
DETAILS OF THE ROLE
Location: Melbourne Airport
Full time position: 76 hours' fortnightly
2 week rotating roster
Availability to work a flexible schedule including weekends and public holidays
Applicants must be at least 18 years old, hold full Australian working rights.
It is recommended to have your own form of reliable transport due to the early/late hours of work.
Only candidates that are successful for short listing will be contacted.
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📌 Mac Counter Manager (Melbourne)
🏢 Lotte Duty Free
📍 Melbourne