Be the friendly face and first point of contact across our 2 leisure facilities- Glen Eira Sports & Aquatic Centre (GESAC) and Carnegie Memorial Swimming Pool (CMSP)
Deliver exceptional customer service that makes a real difference every day
Join a supportive team, in a casual capacity, where your positive attitude and problem-solving skills are valued
Casual pay rate of $***** per hour + superannuation + lots of fun perks!
About the role
As a Customer Experience Officer, you'll be the welcoming face of our centre, greeting every visitor with warmth, professionalism and a positive attitude.
In this frontline role, you'll engage with customers face to face, over the phone and online while responding to enquiries, addressing and resolving issues promptly, ensuring every interaction reflects our commitment to outstanding service.
Your strong communication skills and customer-first mindset will help create a supportive and engaging environment for everyone who walks through our doors.
About you
We're looking for enthusiastic and motivated individuals who bring a positive, can-do attitude and a genuine passion for helping others.
To succeed in this role, you will bring:
Strong negotiation and critical thinking skills,



with the ability to diplomatically handle and resolve conflicts with both customers and staff
Proven experience in a faced paced customer service setting, with the ability to work collaboratively as part of a team
Excellent communication skills, both verbal and written
Confidence using Point of Sale (POS) systems and the ability to quickly learn recent software and digital tools
Retail sales experience preferred
A current First Aid certificate with up-to-date CPR (willing to obtain one)
Availability to work weekends as part of a rotating roster
Important Information
This position is subject to satisfactory Police Check and Employee Working with Children Check prior to commencement.
Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position.
Each application will be considered on its merits.
Position Description:
Customer Experience Officers - Position Description (2).
pdf
Closing date:
Sunday 20th September **** at *****pm
For further information or a confidential discussion please contact Grace, Customer Experience Team Leader on ********* or email ******
#J-*****-Ljbffr

📌 Customer Experience Officer (Melbourne)
🏢 GESAC
📍 Melbourne