Job Description
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Job Function Group: Corporate and Support
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Job Function: Customer Service
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Employment Type: Full Time
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Job Description
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Assure breaks the mould of traditional call centres. Here, initiative, empathy, and critical thinking are valued just as much as performance. As a Client Services Officer, you'll be the vital connector between clients and Assure EAP services, managing calls with care and confidence.
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What You'll Do
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Deliver outstanding customer experiences from the first interaction
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Think on your feet to resolve sensitive enquiries with professionalism
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Collaborate across teams to provide tailored support
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Update client info and use internal systems to assist effectively
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The Role
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Full-time position
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Flexible scheduling available
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Ongoing coaching and development provided
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What We're Looking For
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Passion for customer service (retail, hospitality or call centre welcome)
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Confident multitasker across CRMs and Microsoft Office
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Detail-oriented, self-motivated, and team-friendly
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Career-driven, with growth opportunities across APM Group




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About Us:
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Assure forms part of the APM group of companies who are a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.
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When you join APM, there's an opportunity to grow your career, across multiple global brands and geographies. You can expect a outstanding work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
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At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

📌 Client Services Officer (Queensland)
🏢 Apm Group
📍 Queensland