Job Description
Description and Requirements
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Own and lead Major Incident and Change Enablement for a national organisation where reliability really matters.
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Shape modern ITSM practices (ITIL 4, automation, risk-based change) and influence service reliability at scale.
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Work closely with executives, clinical and operational leaders in a role with genuine business and resident impact.
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Join a values‐led organisation investing in resilience, continuous improvement and people‐first leadership.
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Join Regis – Where Care Meets Career
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With 84 locations and 12,000 employees nationwide, Regis offers real career pathways while supporting older Australians to live with dignity and independence.
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Why You'll Love Working with Us
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Enjoy hybrid working arrangements that support balance and flexibility
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Competitive salary package
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Career development through training and study support
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12 weeks paid parental leave
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Recognition programs celebrating your contribution
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Flare Benefits – discounts across 500+ brands, plus savings on groceries, gyms, travel and more
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About The Role
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As the IT & Change Manager, you'll be accountable for the stability, reliability and safe evolution of Regis' critical digital services.



You'll lead Major Incident Management end-to-end, enable risk‐based change, reduce repeat incidents through strong Problem Management, and deliver clear, confident communications in high‐pressure environments.
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Make an impact you will feel proud of.
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What You'll Bring
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5+ years' experience across IT Incident, Change and Problem Management in complex environments
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Proven leadership of Major Incidents with multi‐team and vendor coordination
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Solid experience with ITIL 4 and risk‐based change governance (CAB as enablement, not a bottleneck)
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Excellent analytical skills, using data to reduce repeat incidents and improve service reliability
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Confidence communicating with stakeholders from frontline teams to executives
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Why Our People Love Regis
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We care – for our residents and for you. Expect a culture of belonging, wellbeing and recognition. Our award‐winning Circle of Care initiative ensures your safety, wellbeing and support every day – physically, emotionally, and professionally.
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At Regis, real impact starts with you.
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Apply now and help shape the future of aged care.
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#JoinRegis

📌 Incident And Change Manager (South Australia)
🏢 Regis Aged Care
📍 South Australia