Job Description
Impact HR Group – Sydney Hills District NSW
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Our client is a high-growth, market-leading supplement retailer with a large international footprint and a strong multi-brand e-commerce presence. With an extensive global store network and significant daily parcel volume, their logistics function plays a critical role in supporting continued expansion particularly across B2C fulfilment, which represents the majority of outbound freight.
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They are now seeking a Freight & Logistics Coordinator to take ownership of this function and drive performance, cost efficiency, and operational excellence across their supply chain.
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The Opportunity
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Reporting directly to the Head of Operations, this is a hands‐on, commercially focused role responsible for managing inbound and outbound freight across multiple international markets. With a primary focus on B2C parcel delivery, you'll oversee day‐to‐day carrier performance, manage key logistics partners, and optimise cost and service outcomes across e‐commerce and retail channels. You'll also play a key role in inbound freight coordination, international logistics, and 3PL management. This is a genuine opportunity to step into a role where you can take ownership, influence decision‐making, and contribute to the growth of a fast‐paced, evolving business.
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Key Responsibilities
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B2C Freight Operations
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Manage daily parcel operations across multiple carriers and shipping platforms
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Audit freight invoices against contracted rates and resolve discrepancies
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Track and report on performance metrics including cost, delivery times, and SLA adherence
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Drive carrier accountability and optimise routing and allocation
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Lead cost reduction initiatives and improve packaging efficiencies
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Manage claims, disputes, and peak period logistics planning




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Inbound Freight & Imports
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Coordinate international shipments, supplier timelines, and documentation
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Oversee customs clearance, compliance, and import processes
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3PL & Platform Management
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Manage relationships with logistics platforms and regional 3PL partners
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Ensure service levels are maintained across international operations
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Coordinate inbound and outbound warehouse activity
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Strategy & Continuous Improvement
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Identify and implement process improvements to enhance efficiency and reduce costs
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Develop and maintain logistics reporting dashboards
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Monitor industry trends and identify opportunities for innovation
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About You
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You're a proactive logistics professional who takes ownership and thrives in a fast‐paced environment. You're equally comfortable managing day‐to‐day operations as you are analysing data to drive improvements. You bring strong stakeholder management skills, a solutions‐focused mindset, and the ability to balance detail with the bigger picture. Adaptable and commercially aware, you're motivated by impact and keen to contribute to a growing business where your work genuinely makes a difference.
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Requirements
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Minimum 2 years' experience in logistics or freight coordination Strong analytical and problem‐solving skills Excellent communication and stakeholder management abilities Full working rights in Australia
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What's on Offer
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Direct exposure to senior leadership with the ability to influence outcomes
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Clear opportunities for growth and development within a scaling business
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A cooperative, fast‐moving environment that values initiative
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Hands‐on experience across international logistics and supply chain operations
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Competitive perks, including product discounts
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📌 Freight And Logistics Coordinator (New South Wales)
🏢 Impact HR Group
📍 New South Wales