About UsAt My Guardian, we are looking for energetic, organised, and customer-focused professionals to join our growing Front Desk Engagement team.This is a fast-paced frontline role where you will become the first point of contact for our clients, families, carers, and stakeholders. You will manage a high volume of inbound enquiries, provide exceptional customer service, and ensure calls and requests are efficiently directed to the right teams across the business.We are looking for people who thrive in busy environments, can think quickly on their feet, and genuinely enjoy helping others.This is a full-time onsite role in our office in Revesby, NSW.The RoleAs a Front Desk Engagement Officer, you will:Manage a high volume of inbound calls and enquiriesProfessionally triage and direct calls to the appropriate departmentsSupport clients, carers, families, and stakeholders with warmth and professionalismHandle urgent and sensitive matters calmly and efficientlyWelcome visitors and support front-of-house operationsMonitor shared inboxes and assist with administrative supportLiaise closely with operational and clinical teamsMaintain accurate records and communication notesDeliver a premium customer experience at every interactionWhat We're Looking ForPrevious experience in customer service, reception, contact centre, or phone-based support rolesExceptional communication and interpersonal skillsAbility to multitask and manage competing prioritiesStrong problem-solving and organisational skillsA calm, professional, and friendly approach under pressureHigh attention to detail and confidence using multiple systemsExperience within aged care, healthcare, NDIS,



or community services is highly regardedWhy Join Us?Join one of Australia's fastest-growing aged care and disability providersWork from our newly refurbished Sydney Olympic Park head officeSupportive and energetic team cultureGenuine career progression opportunitiesTeam events, Friday lunches, and a vibrant office environmentBe part of an organisation making a real difference in people's livesThis is a fantastic opportunity for someone who enjoys being at the centre of a busy operation and takes pride in delivering outstanding customer service every day.
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Front Desk Engagement Officer
About Us
At My Guardian, we are looking for energetic, organised, and customer-focused professionals to join our growing Front Desk Engagement team.
This is a fast-paced frontline role where you will become the first point of contact for our clients, families, carers, and stakeholders. You will manage a high volume of inbound enquiries, provide exceptional customer service, and ensure calls and requests are efficiently directed to the right teams across the business.
We are looking for people who thrive in busy environments, can think quickly on their feet, and genuinely enjoy helping others.
This is a full-time onsite role in our office in Revesby, NSW.
The Role
As a Front Desk Engagement Officer, you will:




Manage a high volume of inbound calls and enquiries
Professionally triage and direct calls to the appropriate departments
Support clients, carers, families, and stakeholders with warmth and professionalism
Handle urgent and sensitive matters calmly and efficiently
Welcome visitors and support front-of-house operations
Monitor shared inboxes and assist with administrative support
Liaise closely with operational and clinical teams
Maintain accurate records and communication notes
Deliver a premium customer experience at every interaction
What We're Looking For
Previous experience in customer service, reception, contact centre, or phone-based support roles
Exceptional communication and interpersonal skills
Ability to multitask and manage competing priorities
Strong problem-solving and organisational skills
A calm, professional, and friendly approach under pressure
High attention to detail and confidence using multiple systems
Experience within aged care, healthcare, NDIS, or community services is highly regarded
Why Join Us?
Join one of Australia's fastest-growing aged care and disability providers
Work from our newly refurbished Sydney Olympic Park head office
Supportive and energetic team culture
Genuine career progression opportunities
Team events, Friday lunches, and a vibrant office workplace
Be part of an organisation making a real difference in people's lives
This is a fantastic opportunity for someone who enjoys being at the centre of a busy operation and takes pride in delivering outstanding customer service every day.
Application Successful!
You have successfully applied for this job!
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📌 Onsite Front Desk Engagement Lead (New South Wales)
🏢 Ngare Employment Solutions
📍 New South Wales