Job Description
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Join an organisation that grows our own - we invest in our people!
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Enjoy a variety of employee benefits - staff discounts & competitive salary.
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Join Our Team and Make a Difference in Patient Care
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Are you passionate about helping others and seeking a workplace that truly values its employees? At Qscan Group, we prioritise the growth and development of our greatest asset, our people. Join a dedicated team of professionals committed to providing high-quality, compassionate patient care using state-of-the-art equipment.
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About The Opportunity
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We are seeking an experienced Senior Receptionist to join our Clayfield clinic Leadership Team on a full-time, permanent basis.
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This is a senior-level position suited to a confident and capable medical receptionist who brings strong operational knowledge, leadership experience, and a genuine passion for supporting both patients and team members. You will play a key role in the day-to-day running of the clinic while supporting the Practice Manager and contributing to the development of our clerical team.
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In This Role, You Will
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Act as the first point of contact for patients, managing face-to-face and telephone registrations, bookings, triage, and general enquiries
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Process payments, issue receipts, and manage billing and invoicing activities with accuracy and professionalism
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Use our booking systems efficiently to ensure smooth clinic operations
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Support administrative functions including outbound calls, data entry, and reporting
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Provide leadership support to the Practice Manager, assisting with workflow coordination and team guidance
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Act as a senior resource for the clerical team,



supporting onboarding, training, and day-to-day development
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Lead by example, promoting high standards of customer service, professionalism, and patient care
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About You
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Along with a genuine passion for delivering outstanding customer service, you will bring:
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Demonstrated experience in a medical reception or healthcare administration role.
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Experience with radiology environment (highly regarded)
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Previous leadership or senior reception experience (highly regarded)
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Strong interpersonal skills and confidence supporting and guiding team members
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A positive and collaborative leadership style, with a genuine interest in supporting and developing others. Professional, approachable and committed to delivering an exceptional patient experience.
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The ability to prioritise competing demands while maintaining a calm, professional approach
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High attention to detail and confidence working across multiple systems and databases
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Flexibility with working hours
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A commitment to patient-centred care and collaborative teamwork
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This role requires someone who can step confidently into a senior position and contribute immediately through their experience, maturity, and leadership capability.
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What We Offer
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A positive and supportive team culture with opportunities for personal and professional development
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Competitive remuneration plus employee discounts
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Adaptable work arrangements to support work–life balance
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Access to our Employee Assistance Program
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Additional benefits including Fitness Passport, paid parental leave, and annual flu vaccinations
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We sincerely thank all candidates for their interest.

📌 Senior Receptionist (Queensland)
🏢 Qscan Group
📍 Queensland