Develop your broker engagement and relationship management career
Support reporting, insights and key broker service delivery outcomes
Sydney CBD location, permanent role, hybrid work (3 days office, 2 days home)
About the Role
This is an exciting opportunity to join icare's Workers Compensation business in a role designed as a genuine career development pathway.
As a Broker Coordinator, you'll work closely with Engagement Managers to support broker relationships, deliver valuable reporting and insights, and help ensure brokers receive exceptional service.
Ideal for someone with administration, customer service, relationship management or insurance experience, this role offers exposure to broker engagement, stakeholder management and data-driven decision making.
You'll gain hands-on experience working with industry partners while building the skills and knowledge to progress into an Engagement Manager role in the future.
Benefits
A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
17.5% annual leave loading
icare day - access to an extra day's leave
Comprehensive learning and development support aligned to icare's Core Capabilities.
Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
Access to our Employee Assistance Program
Duties
It's an exciting time at icare where no two days are the same; as a
Broker Coordinator
you will:
Support Engagement Managers by coordinating broker activities, priorities and key deliverables
Manage the broker support inbox and respond to broker enquiries in a timely and skilled manner
Prepare, analyse and distribute reports, insights and broker performance information to internal and external stakeholders
Maintain broker records, CRM data, broker services and Letter of Appointment (LOA) administration




Build positive relationships with brokers and industry stakeholders through proactive communication and support
Generate data-driven insights and contribute to presentations, reporting improvements and business initiatives
Skills & Experience
Experience in administration, coordination, customer service or relationship management roles
Workers Compensation experience preferred, with insurance, underwriting or broker experience highly regarded
Strong analytical capability with confidence working with reporting, data and insights
Proficiency across Microsoft Office applications, particularly Excel and PowerPoint
Strong communication and stakeholder management skills with a customer-focused approach
Ability to manage competing priorities, maintain attention to detail and work collaboratively across teams
Experience using CRM systems such as Salesforce or similar platforms will be beneficial
Culture
We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply.
We are committed to our people's development so the people of NSW can thrive.
About the Company
We care for the people of NSW, building confidence and trust so our communities can thrive.
We make the complex simple, so our schemes deliver better outcomes for people and communities.
Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
For more information about icare visit our website
icare operates a direct sourcing model so no agency introductions will be accepted
We are a Circle Back Initiative Employer - we commit to respond to every applicant
A talent pool may be created through this recruitment process.
Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.
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📌 Broker Coordinator (Sydney)
🏢 Insurance & Care Nsw
📍 Sydney