Specialist Care & Complex-Case Navigator (Melbourne)

Specialist Care & Complex-Case Navigator (Melbourne)

02 Sep
|
Optus Enterprise
|
Melbourne

02 Sep

Optus Enterprise

Melbourne

Optus is seeking a Specialist Care Consultant to coordinate sensitive and complex customer cases, working with experts and stakeholders to investigate concerns, negotiate outcomes and improve support for vulnerable customers.
The role operates in a 24/7 rotating roster with day, evening, overnight, weekend and public holiday shifts, and hybrid work options after 6 months.
You will manage cases across voice and messaging channels, focusing on empathy, risk identification and compassionate service
#J-*****-Ljbffr

📌 Specialist Care & Complex-Case Navigator (Melbourne)
🏢 Optus Enterprise
📍 Melbourne

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