Job Description
About Tally Group:
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Tally Group is a world-leading technology company that builds and maintains software for energy retailers. Headquartered in Melbourne and with employees in 6 countries, our customers are some of Australia's largest energy providers. We want to transform how people power their homes and businesses!
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We're now looking for 6 new CSRs to join our team supporting our growing customer base. This is a great opportunity to kick off a career in the energy industry, or if you prefer, to provide a pathway into a tech career.
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About the role:
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You'll be joining a close knit and supportive team of Customer Service Representatives (CSRs), answering inbound calls and assisting energy customers with a range of issues, from queries about their bill, to issues with their power supply.
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This is a team that genuinely cares about each other, and full training and support will be given for you to excel in the role. As a CSR your days will include a mix of:
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Taking customer calls and answering queries about their power accounts eg applications for supply, meter reading requests, debt queries etc.
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Handling customer complaints.
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Creating service orders, initiating action, and updating customer information in response to customer requests.
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Arranging appointments for customer service work on behalf of clients.
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Making outbound customer calls regarding appointment confirmation and debt.
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Making simple adjustments to customer accounts in accordance with client credit control arrangements.
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Processing information relating to
disconnect/reconnect
fees and charges.
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About you:
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1+ years' customer service experience in any industry eg retail, hospitality, call centre.
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Strong communication skills, both written and verbal
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Solid customer service skills
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Ability to stay calm under pressure and comfortable handling complaints
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Strong problem solver, with a proactive and resourceful mindset
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A positive attitude and willingness to learn, and collaborate as a team
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Ability to work autonomously, proactively and show initiative
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Enjoy a fast-paced environment
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Available to work rotating shifts between 8am-6pm, Monday to Friday
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What we Offer?
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Supportive team that will help you succeed
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Office a 10min walk from Fortitude Valley Station
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Access to Employee Assistance Programme
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Employee events including morning teas, BBQs, lunches and outings
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Referral bonusesif you refer your friends
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Salary sacrifice and novated leasing
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Discounts at JBHifi
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Hybrid working to support work/life balance
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Tally Day:As an extra perk, we provide one Tally Day each year for you to use as an additional personal day or to observe a special occasion
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📌 Customer Service Representative (Queensland)
🏢 Tally Group
📍 Queensland