Lead IT support and service delivery at Australia's largest Student Union
Drive continuous improvement across systems, projects and the Service Desk
Join a collaborative team supporting one of Sydney's most vibrant uni campuses
WHO WE ARE
We are Australia's largest and oldest Student Union. We are all about creating an exceptional campus experience for students.
Our Technology & Digital team supports over 1,000 staff across cafés, bars, retail outlets, events, corporate services and student programs. From Service Desk support and business applications to technology projects and digital improvements, our team plays a critical role in keeping the organisation connected and running smoothly.
We're looking for an experienced IT Technical Lead to provide technical leadership, oversee day-to-day IT support operations and drive continuous improvement across our technology environment.
WHO YOU ARE
You are an experienced IT professional who enjoys solving complex technical problems while providing exceptional customer service.
You thrive in a fast-paced environment where no two days are the same and enjoy working with both technical and non-technical stakeholders. You are highly organised, proactive and confident leading projects, improving processes and mentoring others.
Most importantly, you're someone who enjoys making technology simple for end users and is passionate about delivering reliable, high-quality IT services.
WHAT YOU WILL DO
Lead the day-to-day operation of the IT Service Desk and ensure service levels are achieved.
Provide technical leadership across Microsoft technologies, business applications, hardware and user support.
Support technology projects including system implementations, testing, business analysis and continuous improvement initiatives.
Develop and maintain technical documentation,



procedures and knowledge resources.
Build strong relationships with internal stakeholders, vendors and the University ICT team.
Support onboarding, offboarding and technology asset management across the organisation.
ESSENTIAL SKILLS
IT qualification or equivalent industry experience.
Experience working with IT Service Management (ITSM) platforms.
Strong knowledge of Microsoft 365 and Windows environments.
Experience supporting business applications and end users.
Excellent troubleshooting and problem-solving skills.
Demonstrated ability to prioritise competing workloads and meet deadlines.
Excellent communication and stakeholder management skills.
Experience supporting technology projects and continuous improvement.
DESIRABLE SKILLS
ITIL certification.
Experience with Freshservice, Freshworks or Salesforce.
Knowledge of Power BI and Microsoft Fabric.
Experience facilitating workshops and gathering business requirements.
Project Management or Change Management experience.
Experience supporting POS systems and Apple devices.
THE PERKS
Free USU Rewards membership on commencement.
Daily $15 meal allowance and USU-wide discounts.
Work in a supportive and collaborative Technology & Digital team.
Chance to lead technology improvements.
Develop your technical and leadership skills in a diverse and dynamic environment.
THE PAY
$85,000 - $88,000 plus 12% Superannuation.
HOURS OF WORK




This is a permanent full-time position working 35 hours per week, Monday to Friday. Some additional hours, including occasional evenings or weekends, may be required to support projects, events or business operations.
IDEAL START DATE
As soon as possible.
HOW TO APPLY
You must have the right to live and work in Australia to apply for this job.
Scroll down and complete our online application form below.
Attach your resume. Please note that you cannot submit your application without attaching your resume.
PLEASE NOTE: Once you have commenced your application you cannot save and continue at a later stage.
ABOUT THE USU
The USU (University of Sydney Union) is proudly Australia's oldest and largest not-for-profit student organisation, dedicated to providing students with the best possible university experience.
Led by a student board elected by our members, the USU provides festivals, events, clubs and societies, food and beverage outlets, retail services and a broad range of student programs across the University of Sydney campus.
We are committed to promoting a workplace of equal opportunity and maintaining a healthy, safe and inclusive working environment. We are a Smoke-Free Workplace and do not accept unsolicited agency applications.
USU is an Equal Opportunity Employer (EOE). We encourage applications from people of all backgrounds and experiences. Due to the volume of applications received, shortlisted applicants will be contacted within approximately four weeks of the closing date (or four weeks from the date of application if no closing date is specified).
Want to apply later?
Enter your email address below to receive a reminder to apply.
Check your inbox
We've sent you your reminder email. Looking forward to hearing from you soon.
#J-*****-Ljbffr

📌 It Technical Lead — Drive Service Desk & Tech Improvements (New South Wales)
🏢 USU
📍 New South Wales