Job Description
At Fitness Passport, we are driven by a clear purpose — to make fitness more accessible, so more people can lead active and healthier lives. Established in ****, we're a corporate health and fitness program partnering with the public sector, corporate employers, and leading fitness facilities across Australia and New Zealand, providing members with access to a wide range of gyms and wellness resources.
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As we enter an exciting new phase of growth, Fitness Passport is executing an ambitious strategy while keeping our member experience a top priority.
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The Role:
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We're looking for a Client Implementation Manager (CIM) to run new business onboarding for a portfolio of small to medium-sized employers — from survey and sign-up through to program launch. You'll be the steady hand employers rely on and the internal driver who keeps every account moving.
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If you love juggling multiple live projects, building trust with stakeholders at every level, and turning a good campaign into a great one, this role is for you.
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What you'll be doing:
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Be the face of onboarding. Manage the day-to-day relationship with each employer's Workplace Facilitator and key contacts, building confidence with stakeholders from the front line to senior leadership.
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Run a tight portfolio. Track survey response rates, sign-ups, new member ratios and direct debit dates across multiple concurrent accounts — and catch things at risk before they become problems.
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Solve, don't just elevate. Diagnose why a campaign is underperforming, propose a fix, and resolve day-to-day issues independently — knowing when to bring in the team for the bigger calls.
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Design for the employer, not the template. Read each employer's context — shift patterns, workforce size, site-based vs. desk-based teams — and shape a program that actually lands.
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Drive engagement that works. Deliver webinars and employer Q&As;, tailor messaging to each workforce, and adjust your approach mid-campaign rather than sticking to a single plan.
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Think commercially. Understand what drives program viability and prioritise your time across the portfolio accordingly.
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Keep the record straight. Maintain accurate CRM/Salesforce records and reporting so nothing falls through the cracks.
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About You:
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Experience managing a portfolio of accounts through an onboarding or implementation process — membership, employee benefits or similar B2B2C experience preferred.
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A track record running campaigns that required influencing people to act (surveys, sign-ups, marketing).
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Confidence presenting performance data and progress updates to stakeholders inside and outside the business.
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Strong Excel skills and genuine attention to detail.
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CRM experience, ideally Salesforce (nice to have).
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A self-starter mindset — comfortable owning your workload, hitting targets,



and working both independently and as part of a team.
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A degree in Business, Marketing, Communications or similar is a plus, but equivalent experience counts just as much.
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What You'll Love:
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We're proud of our culture, and even prouder of the people who make it what it is.
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At Fitness Passport, we're not just about providing access to great gyms and wellness facilities — we've also created a fantastic place to work. Our company values of Collaboration, Growth, Respect, Integrity and Wellbeing define our culture and the principles we use to operate our business.
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We don't just talk about wellness - we live it! Our BeneFit Passport Rewards Program and values-driven culture support your well-being inside and outside of work.
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Here's what's waiting for you:
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Your very own Fitness Passport membership – access thousands of fitness facilities because we believe in what we offer
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3 paid well-being days per year – because rest and recharge matter
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Hybrid & versatile work – our team enjoys three days a week in our office space
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Generous WFH allowance to support our hybrid model
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Absolute busy body of a manager
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Ongoing wellness perks – think fitness challenges, guest speakers, and more
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Paid parental leave to support you and your family
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Mental health support through Clear Head & our Employee Assistance Program
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Rewards & recognition – Earn Hero Points and get rewarded for your impact!
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Regular social events to stay connected and celebrate wins
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'Pawesome' incentives like bring your dog to work day
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📌 Client Implementation Manager (New South Wales)
🏢 Fitness Passport
📍 New South Wales