Job Description
Your new company Join a well-established organisation that values technology-driven solutions and exceptional end-user support. You'll be part of a collaborative IT team responsible for ensuring employees have a seamless technology experience across Windows, Apple, and Google-based environments.
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Your new role
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Key responsibilities include:
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Providing IT helpdesk and desktop support to end users.
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Troubleshooting issues across Windows *****, Microsoft 365, MacOS, and iOS devices.
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Supporting Google Workspace applications and user accounts.
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Managing incidents and service requests through ServiceNow, Jira, or similar ticketing systems.
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Assisting with Active Directory administration, user account management, and access requests.
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Diagnosing basic networking and connectivity issues.
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Maintaining high levels of customer service while meeting SLA requirements.
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What you'll need to succeed
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Previous experience in an IT Helpdesk, Service Desk,



or Desktop Support role.
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Strong knowledge of Windows ***** and Microsoft 365.
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Experience supporting Apple devices and the Google ecosystem, including MacOS, iOS, and Google Workspace.
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Basic understanding of Active Directory, networking concepts, and troubleshooting methodologies.
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Experience using ticketing platforms such as ServiceNow, Jira, or similar.
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Excellent communication, customer service, and problem-solving skills.
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Ability to manage competing priorities in a rapid-paced environment.
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What you get in return
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Flexible casual contract arrangement with one week of work per month.
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Opportunity to work with modern technologies across Microsoft, Apple, and Google environments.
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Collaborative and supportive team culture.
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Convenient Sydney location.
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Competitive hourly rate.
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📌 It Helpdesk Technician (New South Wales)
🏢 Rashi Joshi
📍 New South Wales