Job Description
Administration Trainee - Customer Service & Records (Inclusive Traineeship)
n
Petersham, NSW, Australia Inner West Council
n
Job Openings Administration Trainee - Customer Service & Records (Inclusive Traineeship)
n
About the job Administration Trainee - Customer Service & Records (Inclusive Traineeship)
n
Ability Advocates Australia is partnering with Inner West Council to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the Inclusive Traineeship Program ****.
n
This is a paid traineeship for people with disability who would like to build confidence in communication focused office roles, with structured support.
n
About the Inclusive Traineeship Program
n
The program combines:
n
n
Formal training
n
Supported onboarding
n
Ongoing professional support
n
n
About This Role – Customer & Governance Services
n




These roles involve interaction with customers or internal stakeholders, supported by:
n
n
Transparent scripts and procedures
n
Team supervision
n
n
The environment may be busy at times but is well structured.
n
Key Responsibilities
n
Depending on the team, you may:
n
n
Respond to enquiries (phone, email or in person)
n
Manage documents and records
n
Track requests and correspondence
n
Update systems accurately
n
Escalate complex matters appropriately
n
n
This Role May Suit You If You:
n
n
Like helping people or problem solving
n
Want to build communication confidence
n
Are comfortable learning scripted responses
n
Prefer having clear guidance and support
n

📌 Inclusive Admin Trainee: Customer Service & Records (New South Wales)
🏢 Ability Advocates
📍 New South Wales