Job Description
Customer Service & Operations Officer | Big 4 Bank
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Location: Parramatta (Hybrid workflow after training)
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Contract: 12-Month Contract
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Hours: Monday - Friday, 9:00 AM - 6:00 PM
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Are you a sharp, energetic, and detail-oriented professional looking to launch your career within Australia's booming financial sector?
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We are currently seeking enthusiatic, dynamic individuals who thrive in fast-paced environments to join the Corporate & Institutional Banking Operations division of a Big 4 Bank. If you are smart, incredibly organised, and passionate about delivering an exceptional customer experience, this is the perfect career springboard for you!
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The Role
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In this role, you will be the driving force behind the bank's day-to-day service delivery, managing a seamless blend of administration and customer interaction. You won't just be processing requests; you will be solving problems and ensuring business clients receive top-tier service.
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Your daily responsibilities will include:
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Customer Service Excellence: Handling a balanced mix of inbound and outbound calls, specifically communicating with business customers regarding their accounts, transactions, and daily enquiries.
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Data Entry & Administration: Utilising banking systems to input data, log notes, and process customer fulfillment requests with a high level of accuracy.
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Workflow Prioritisation: Managing multiple tasks simultaneously, balancing high attention to detail with sharp time management skills to meet daily service agreements.
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Collaborative Teamwork: Working closely with your immediate team members and wider business partners to share knowledge and resolve complex queries.
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Compliance & Integrity: Adhering strictly to standard banking protocols, risk governance, and regulatory requirements.
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About You
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This is an entry-to-mid-level banking chance designed for someone who is quick on their feet and eager to learn.
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We are looking for candidates who possess:
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A Customer-First Mindset: You genuinely enjoy helping people and possess excellent interpersonal, verbal, and written communication skills.
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Strong Prioritization & Time Management: The ability to stay organized and manage multiple priorities seamlessly in a bustling environment.
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Great IT Skills: You are comfortable picking up new software quickly; experience with MS Office (Word, Excel, Outlook) is essential, and any exposure to internal databases is a huge bonus.
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Meticulous Attention to Detail: You catch the small things that others miss, ensuring high quality on every piece of administration.
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A Collaborative Attitude: You are a positive, proactive team player who loves contributing to a great workplace culture.




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What's in it for You?
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Big 4 Bank Footprint: Gain invaluable experience and resume equity working with one of Australia's premier financial institutions.
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Hybrid Flexibility: Enjoy the best of both worlds with hybrid work-from-home options once you are fully up-to-speed and trained.
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Modern Parramatta Offices: Work out of a vibrant, highly accessible commercial hub in Western Sydney.
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Great Work-Life Balance: No weekend work, enjoy a consistent Monday to Friday roster.
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Ready to Apply?
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If you are smart, driven, and ready to kickstart a rewarding career in banking, we want to hear from you.
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Simply click 'Apply' now and attach an updated copy of your CV. If you have any questions and wish to have a conversation, please contact Eileen directly at
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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📌 Banking Operations Associate | Hybrid, Mon-Fri, Entry-Level (New South Wales)
🏢 Randstad - Australia
📍 New South Wales