Job Description
Veterans' Home Care Assessment Agency Assessor
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5d ago , from Advertising Industry Careers
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NFP Salary Packaging up to $18,550 - reduce tax & increase take home pay
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Not for profit salary packaging up to $18,550 per annum - reduce tax and increase your take home pay
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Career Progression – Internal promotions, cross-departmental mobility, leadership development opportunities, internal training programs + our own Scholarship program
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Recognitions and Awards – celebrate your achievements with peer and Benetas recognition programs
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Join our team of ****+ people making a positive difference to over 15,000 older Victorians through aged care services. As a respected not-for-profit organisation, we're transforming the experience of ageing through collaboration, recent ideas and investment in people and services. The RoleIn this rewarding office-based role, you will support veterans and their families through phone-based assessments and care coordination, working closely alongside a supportive team of colleagues.
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Guide veterans and their families by explaining the Veterans' Home Care (VHC) program and available services – full training will be provided
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Manage inbound and outbound phone calls with veterans and their representatives
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Conduct structured phone assessments and reviews from the office, identifying care needs, personal goals,



and ways to maximise independence
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Work collaboratively with your team and experienced colleagues to discuss cases and determine the most appropriate supports
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Recommend suitable VHC services and connect clients with community care providers
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Maintain accurate documentation in line with DVA program requirements
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About you
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We're looking for someone who is organised and confident communicating with a wide range of people over the phone. Ideally, you will have: Minimum of two years' experience in the aged care or community care sector – EssentialStrong customer service skills with a professional, empathetic, and collaborative approach
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Experience with assessments, care planning, service coordination, or phone-based client support (highly regarded)An understanding of the veteran community and how military service may impact physical and mental health
(desirable)Excellent
written and verbal communication skills
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Confidence using technology, including Microsoft OfficeAll persons at Benetas will need to obtain a NDIS Worker Screening Clearance to be eligible for employment or engagement. You can find out more information here

-disability-insurance-scheme/home. Why Benetas? Permanent Full-Time position
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Blackburn location with free parking
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Supportive manager and engaged and motivated team environment

📌 Veterans' Home Care Assessment Agency Assessor (New South Wales)
🏢 Benetas
📍 New South Wales