As a Customer Service Advisor, you will be a key point of contact for our clients throughout their after-sales journey, ensuring every interaction reflects the exceptional standards synonymous with the Longines name. From managing service estimates and repair updates to providing first-level technical assistance and ensuring the highest standards of quality upon completion, you will play an significant role in delivering a seamless and personalised after-sales experience.
Experience within the watch industry is not essential, as comprehensive training will be provided. A genuine passion for watches, an appreciation for craftsmanship and a commitment to exceptional customer service will be highly regarded.
Deliver exceptional, personalised after-sales service
Build strong client relationships through proactive communication
Manage estimates, repairs,



service updates and follow-up
Assess service needs and recommend appropriate solutions
Provide first-level technical assistance and develop product knowledge
Conduct timepiece diagnostics and identify required repairs
Complete quality control checks on serviced timepieces
Proactively update clients on repair progress and delays
Resolve client queries and provide effective solutions
Complete service administration and maintain accurate records
Support stock takes and inventory management
Assist the boutique sales team when required
Participate in ongoing product, brand and technical training
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📌 Customer Service Advisor | Longines Market Street (Sydney)
🏢 The SWATCH Group
📍 Sydney