Maryborough, Queensland ****, Australia A$***** - A$*****
Part-time Permanent Entry Level
Posted 30 Aug ****
Description
Fraser Coast & Wide Bay |Part-Time | Immediate Start
Ready to take the next step in your disability services career?
Community Care Foundation is looking for an experiencedParticipant Services Facilitatorto join our Participant Services team and help lead the delivery of high-quality, person-centred supports across the Fraser Coast and Wide Bay.
This is a hands-on coordination role for someone who understands that great disability services are about more than rosters and paperwork — they are aboutpeople, relationships,qualityand outcomes.
Working closely with participants, theirstakeholdersand our Lifestyle Support Workers, you will help ensure our services are safe, compliant, well-coordinated and focused on achieving meaningful outcomes for the people we support.
If you are organised, confident, solutions-focusedand passionate about quality disability services,we want to hear from you!
Why Join Community Care Foundation?
At Community Care Foundation, we believe that if we want to provide exceptional support to participants, we need to provide exceptional support to our people too.
When you join us, you canexpect:
Competitive SCHADS Awardremuneration
, with pay determined according to your experience and qualifications
Salary packaging up to $18,550 per year
Asupportive leadership teamthat provides guidance and backs you to succeed
Ongoingtraining
Professional development opportunities to continue building your skills
Employee AssistanceProgramand Mental Health First Aid support
A genuine opportunity to make a difference within along-standing registered charity and not-for-profit organisation
The opportunity to work for an organisation that has been supporting theFraser Coast community for more than 30 years
A values-driven workplace wherequality matters and people matter
A team environment where you are encouraged to contribute ideas and be part of continuous improvement
We respect your experience.We value your judgement.We back you professionally.
The Role
As a Participant Services Facilitator, you will playan important rolein the day-to-day coordination and quality oversight ofallocatedparticipant services and SIL operations.
Your responsibilities will include:
Coordinating the effective and efficient delivery of participant services and SIL operations
Working collaboratively with participants and stakeholders to support NDIS goals and positive outcomes
Building andmaintainingstrong relationships with participants, families,stakeholdersand support teams
Communicating proactively,



professionally andin a timely mannerwith participants,stakeholdersand team members,recognising thattimelycommunication is essential to quality service delivery
Providingday-to-day guidance, supervision and support to Lifestyle Support Workers and Senior Support Workers
Supporting staff training, development, mandatorytrainingand competency requirements
Working alongside Rostering tomaintainappropriate staffinglevels and continuity of support
Proactivelymonitoringand managing overtime
Reviewing participant documentation, support plans, health passports, riskassessmentsand allied health plans
Conducting audits and quality checks to ensure documentation and service delivery meet required standards
Supporting incident investigations and ensuring reports are completed within requiredtimeframes
Participating in recruitment, onboarding and offboarding of participant services and staff
Supporting performance and conflict management in partnership with HR and the Team Leader
Facilitating and attending team and stakeholder meetings
Approving staff timesheets within required payrolltimeframes
Participating in a7-day rotating after-hours on-call roster
Providing direct participant support whenrequired
The position descriptionidentifiesthe role as having responsibility for effective participant service and SIL operations, staff support, compliance, quality, stakeholderrelationshipsand continuous improvement.
Who Thrives Here?
This role will suit someone who:
Has solid experience within thedisability or community services sector
Understands person-centred practice and the importance of participant choice and empowerment
Isconfident coordinating people,servicesand competingpriorities
Builds positive and professional relationships with participants, families,stakeholdersand staff through explicit,respectfulandtimelycommunication
Has strong organisational and administrative skills
Is confident having difficult conversations and managing performance or conflict professionally
Remains calm and solutions-focused when thingsdon'tgo to plan
Has strong attention to detail and understands the importance of compliance and quality
Is comfortable providing leadership,guidanceand support to frontline staff
Understands the value oftimelycommunication and follows through on emails, requests,actionsand commitments without needing to be chased




Communicates clearly,professionallyand respectfully, particularly when managing competing priorities or challenging situations
Takes initiative anddoesn'twaitto be asked to solve a problem
Wants to contribute to ateam culture focused on quality,accountabilityand continuous improvement
Relevant experience in the disability, communityservicesor similar sector
Understanding of NDIS requirements and person-centred practice
Ability to obtain and maintainanNDIS Worker Screening Check
Ability to obtain andmaintainaBlue Card
CurrentQLD Driver's Licence
Ability toparticipatein a7-day rotating after-hours on-call roster
Relevant qualifications in Community Services, Disability, Leadership/Managementor a related field will be highly regarded
Highly Regarded
Experience in a coordination, senior support, teamleaderor supervisory role
Experience within SIL or other NDIS-funded services
Experience supervising and supporting frontline staff
Knowledge of participant documentation, audits, incidentmanagementand compliance
Experience with rostering and workforce coordination
Experience managing overtime and staffing requirements
Strong understanding of Positive Behaviour Support and restrictive practices
Experience working collaboratively with allied health professionals and other stakeholders
Our Values
Our culture is built on:
TRUST | RESPECT | INTEGRITY | COMMUNITY | INNOVATION
Thesearen'tjust words on a wall. They guide how we work with participants, our teams and each other.
Community Care Foundation is proud to be a registered charity and long-standing not-for-profit organisation supporting people living with disability across the Fraser Coast and Wide Bay.
We have been part of this community for more than30 years— andwe'recontinuing to grow.
Your Next Step
If you're ready for a role where you can use your experience, develop your leadership skills and have a genuine impact on the quality of services provided to people living with disability,this could be your next move.
Our standards are high — so is our support.
Community Care Foundation celebrates diversity. We welcome applications from people of all backgrounds — including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ communities, culturally diverse candidates, people living with disability, mature-aged workers and those new to leadership.
We are currently unable to provide employment sponsorship and applicantsrequiring sponsorship will not be contacted at this time.
If you require reasonable adjustments during the recruitment process to help you shine, please let us know.
Let'sbuild a stronger, more inclusive community together — one life at a time.
#J-*****-Ljbffr

📌 Participant Services Facilitator (Ndis & Sil Services) (Maryborough)
🏢 Rgit Australia
📍 Maryborough