Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Reception Agent
We are currently seeking dedicated and dynamic
Casual & Part Time
Guest Services Agents to join our team at ibis budget Sydney Airport, and support our Front Desk Team, and help ensure guest requirements are always met with delivery of exceptional service.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Prospect to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
What you will be doing/ Key Responsibilities:
Provide passionate, knowledgeable, and friendly service
Assist guests with all enquiries and complaints and provide accurate information to guests




Check guests in and out of the Property accurately and in a timely manner
Take reservations as required
Answer all telephone calls in a professional manner
Reconcile cashier floats, transactions, and alterations to accounts, collect payment of accounts, and issue receipts accordingly
Ensure all guest details are fully updated on PMS system to ensure information is correct
Ensure special requests are actioned appropriately and promptly
Maintain the cleanliness and the presentation of the front desk at all times
Ensure relevant information is communicated between departments
Qualifications
Your experience and skills include:
Service focused personality is essential
Additional Information
To be successful in this role, you will have:
The ability to work a flexible 7-day roster.
Exemplary written and verbal communication skills
Hold a current and valid RSA card in NSW
Well-presented with a natural ability to build rapport both in person and over the telephone
Strong focus and passion for hotel operations
Ability to deliver excellent customer service
Self-motivated with positive and professional attitude
Proven ability to manage time, multi-task, work under pressure, and think on your feet
Strong personal integrity
#J-*****-Ljbffr

📌 Guest Service Agent (Sydney)
🏢 AccorHotel
📍 Sydney