Job Description
Security Control Room Operator / Team Leader – Brisbane
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Australian Concert & Entertainment Security – Sydney NSW
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ACESGroup is seeking an experienced and motivated Security Control Room Operator / Team Leader to join our team at South Bank in Brisbane.
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This role forms part of a qualified, client-focused security operation delivering safe, secure, and customer-friendly services within a dynamic environment.
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Responsibilities and Duties
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You will play a key role in maintaining site safety and security, monitoring activities, and ensuring professional service delivery at all times within a crowded environment.
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Typical duties may include:
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Monitoring CCTV and physical security systems (Control Room Operator).
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Conducting regular visible patrols and responding to incidents.
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Providing customer assistance and engagement and welfare support with vulnerable people.
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Maintaining strong resilience, situational awareness and suspicious activity reporting, including participation in training, exercises, and drills.
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Preparing reports, logs, and escalating incidents when required.
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Provide high-quality security services in accordance with client requirements, (including Conditions of Entry management) and ACESGroup standards.
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Operate and utilise ACESGroup's technology platforms to support site safety and reporting.
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Maintain accurate records and complete reports through digital systems.
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Collaborate with team members, management, and precinct partners to enhance operational efficiency.
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Essential Criteria
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QLD Security Licence
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Responsible Service of Alcohol (RSA) Competency Card (current)
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First Aid and CPR (current)
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Understanding of security arrangements for a crowded place
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Customer service experience
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Superior communication skills (written and verbal)
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Exceptional personal presentation
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Reliability and punctuality
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Ability to work on a 24/7 rotating roster
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Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test
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Full QLD Driver Licence
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White Card (or willing to obtain)
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Fire Warden (or willing to obtain)
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Working With Children Check (or willing to obtain).
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ACESGroup can assist suitable candidates in obtaining the necessary qualifications via our internal Registered Training Organisation (RTO).
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What ACESGroup Has to Offer
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Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
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Work at Brisbane's most iconic and high-profile locations
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Paid breaks
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Uniform provided
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Ongoing career development and clear pathways for progression
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Training and upskilling through our internal RTO
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Be a part of our newly registered and first off Diploma in security technology starting in mid-****
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Convenient sites and transport access
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Be part of a team developing security technology such as vision analytics for safety
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A growing national company with diverse opportunities across events, venues, and critical infrastructure
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Attractive employment conditions
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Gain experience using AI for efficient risk management reporting and research.
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About Us
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For more than 40 years,



ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.
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We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.
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Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.
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At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.
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All candidates who reach the interview stage must pass a LLND (Language, Literacy, Numeracy and Digital) test before the interview can commence.
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ACESGroup is the **** and **** recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.
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We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.
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ACESGroup does not accept referrals from recruitment agencies.
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ABN: ************** | ACN: *********** | Security Licence No. NSW: *********, VIC: **********S, QLD: ******* | ASIAL Member: ****** | RTO: *****. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affiirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.

📌 Security Control Room Operator / Team Leader - Brisbane (New South Wales)
🏢 Australian Concert and Entertainment Security
📍 New South Wales