Job Description
Customer Service Representative – Permanent – Full Time
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Location: North Ryde
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Industry: FMCG / Manufacturing
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Salary: $70,000 – $80,000 + Super
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Join a market leading FMCG business with genuine career growth opportunities.
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Are you passionate about delivering exceptional customer service? Do you thrive in a quick‐paced environment where no two days are the same?
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We're partnering with a leading Australian FMCG organisation that supplies high quality products to customers nationwide. Due to continued growth, they are seeking a Customer Service Representative to join their high‐performing team.
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This is more than just a customer service role. You'll become the vital link between customers, sales, production, logistics, and supply chain teams, ensuring every order and customer interaction is handled with professionalism, accuracy, and care.
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If you're someone who enjoys solving problems, building relationships, and making a real impact on the customer experience, we'd love to hear from you.
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About the Role
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Reporting to the Customer Service Manager, you'll play a critical role in supporting customers and ensuring orders are processed accurately and efficiently from start to finish. You'll be working within a collaborative team environment where customer satisfaction is at the heart of everything you do.
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Key Responsibilities
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Process high volume customer orders accurately and efficiently
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Manage customer enquiries via phone, email, and online portals
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Resolve customer issues relating to orders, deliveries, and product enquiries
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Process returns, credits,



invoices, and order amendments
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Liaise closely with Sales, Supply Chain, Logistics, Production, and Finance teams
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Maintain accurate customer records within CRM and internal systems
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Monitor customer orders and proactively communicate updates
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Assist with complaint resolution and customer satisfaction initiatives
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Identify opportunities to support product sales and customer growth
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Contribute to continuous improvement and service excellence initiatives
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About You
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Previous experience in Customer Service, Order Processing, Sales Support, Call Centre, or Administration
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Experience working within FMCG, Manufacturing, Distribution, Retail, Logistics, or Supply Chain environments
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Exceptional communication and relationship‐building skills
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Strong problem‐solving and conflict resolution abilities
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High attention to detail and accuracy
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Ability to manage multiple priorities in a fast‐paced environment
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Strong computer skills including Microsoft Office and CRM/ERP systems
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A positive, proactive, and customer‐focused attitude
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What's On Offer
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Competitive salary package
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Stable permanent opportunity with a market leading organisation
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Supportive and collaborative team culture
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Career development and progression opportunities
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Exposure to multiple areas of the business
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Be part of a growing organisation with an excellent reputation in the market
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We welcome applications from all backgrounds and can provide adjustments throughout the recruitment process if required.

📌 Customer Service Officer (Sydney)
🏢 Elements Recruitment
📍 Sydney