• Provide end-to-end support for Getty Images' Custom Content product, a qualified crowd-sourced solution for creating exclusive content at scale
• Support the pre-sales discovery process and provide subject matter expertise to drive new business opportunities and help sales teams close new Custom business
• Support customers post-sale, including onboarding and familiarizing them with the proprietary platform
• Manage conversations around creative briefs
• Monitor contract timing to ensure full service utilization, client satisfaction, and effective renewal positioning
• Collaborate with Creative content and production teams on brief execution and logistics
• Liaise between Creative/production teams and clients
• Work with enterprise sales, legal, and finance teams using company systems and processes to support service delivery
Requirements
Business-proficiency fluency in Japanese and English is required
Experience in account management, customer success, or subject matter expert roles
Strong customer service and communication skills
Ability to build and maintain internal and external relationships
Excellent organizational skills
Ability to manage multiple short- and long-term tasks




Experience managing projects and delivery expectations under tight deadlines
Proficient to advanced computer literacy
Proficiency with Microsoft Office tools
Salesforce proficiency preferred
Core Competencies
Demonstrates expertise in account management and customer success, with a strong focus on relationship building and project management. Proficient in both Japanese and English, with advanced skills in Microsoft Office and Salesforce to support service delivery.
Highest-signal resume keywords
Account Management
Customer Success
Project Management
Bilingual Proficiency in Japanese and English
Salesforce Proficiency
ATS Optimization Keywords
Hard Skills
Project Management
Customer Success
Account Management
Computer Literacy
Microsoft Office Proficiency
Soft Skills
Strong Communication Skills
Excellent Organizational Skills
Relationship Building
Industry Keywords
Creative Briefs
Client Satisfaction
Service Delivery
Pre-Sales Discovery
Crowd-Sourced Content
Tools & Technologies
Salesforce
Microsoft Office
#J-*****-Ljbffr

📌 Bilingual Customer Success & Projects Lead, Custom Content (New South Wales)
🏢 Jobtailor
📍 New South Wales