Job Description
The Shack Monterey Pty Ltd 83 Barton St, Monterey NSW **** Full Time Hospitality, Retail and Service Manager $80,000 + SUPERANNUATION
n
Duties and Responsibility
n
n
Plan, organise and oversee The Shack's hospitality, customer-service and general business operations.
n
Develop and implement operational procedures, service standards and performance controls.
n
Coordinate café, takeaway and customer-service activities to maintain efficient service delivery.
n
Monitor sales, budgets, operating costs and overall business performance and prepare reports for the directors.
n
Manage purchasing, product pricing, inventory control, stock availability and supplier relationships.
n
Oversee the purchasing, display, pricing and sale of the business's retail products.
n
Recruit, train, roster, supervise and evaluate hospitality and customer-service employees.
n
Review operational performance and implement improvements to efficiency, profitability and service quality.
n
Manage customer feedback and complaints and implement appropriate corrective actions.
n
Ensure compliance with food safety, hygiene, WHS, employment and other applicable regulatory requirements.
n
Coordinate promotions and customer-service initiatives to support sales and business growth.
n
Identify and manage operational risks affecting employees, customers, stock and service delivery.
n
Liaise with directors, employees, suppliers,



contractors and external service providers regarding operational requirements and business performance.
n
n
Qualification and Experience
n
n
AQF Associate Degree, Advanced Diploma, Diploma or higher qualification in Hospitality Management, Business Management, Service Management or a closely related field.
n
At least three years of relevant management experience in hospitality, customer service or related service-based operations.
n
Demonstrated experience planning, organising and overseeing day-to-day business operations.
n
Proven experience managing employees, including recruitment, training, rostering, supervision and performance monitoring.
n
Experience managing budgets, operating costs, sales performance, purchasing, inventory and supplier relationships.
n
Demonstrated ability to develop operational procedures, service standards and performance-improvement strategies.
n
Experience monitoring business performance and preparing operational and financial reports for management.
n
Experience managing customer feedback, business enquiries and stakeholder communications.
n
Sound knowledge of food safety, hygiene, WHS, employment and other applicable regulatory requirements.
n
Robust leadership, commercial awareness, communication, analytical, problem-solving and stakeholder-management skills.
n
Proficiency in Microsoft Office, point-of-sale systems and other relevant business-management software.
n

📌 Full Time Hospitality, Retail And Service Manager (New South Wales)
🏢 Rashi Joshi
📍 New South Wales